Job Title: Patient Service Representative

Summary of Position Description:

Responsible for efficient check-in and checkout processes to include polite, professional and caring interactions with patients. Accurate computer skills and assure appropriate collection of patient balances.

Primary Duties Include:

• Assure good customer service (smile, eye contact, positive interactions, always listen to your customer)
• Greet and check patients in and out in timely manner
• Answer phones and schedule medical patients
• Update personal and insurance demographics in computer; verify insurance information
• Follow-up on all computer system alerts
• Collect co-pays and other balances due from patient
• Enter all recall dates and resolve recall appointments
• Print patient schedules and verify insurance
• Schedule return appointments as needed
• Balance collections daily; close batches in timely manner
• Attain adequate computer skills in the practice management computer system
• Work compatibly with all other departments and employees of WSNM
• Open and close procedure, monitor waiting areas and assure a safe clean environment for patients
• Open the lobby at certain times (early) as needed
• Print and separate schedules for the providers
• Travel to other locations as needed
• Employee may be assigned additional duties as necessary or desirable by management.

Job Qualifications:

• High school degree or GED
• Minimum of one year experience as a medical office receptionist preferred
• Strong customer service and communication skills
• Knowledge of basic medical terminology

Physical Requirements:

• Hearing, speaking and visual acuity;
• Sitting, stooping or standing for long periods of time
• Ability to lift at least 20 pounds
• Hand/wrist movement to write, use computer, phone and copier.