Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday between 7am - 7pm



Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

In addition to our 200+ bed hospital, the Backus Health System includes numerous off-site locations, including several health centers, Backus Home Health Care and the Backus Outpatient Care Center, also in Norwich. Backus Health Centers are located in Montville, Ledyard, Colchester, Norwich, Mystic, Waterford and North Stonington, and additional labs for blood draws are available throughout the region.

Position Description
Hours range from 7am-7pm, primarily Mon-Fri with occasional Saturdays.
Coverage at other offices may be required.

The Patient Service Representative (PSR) is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

The Patient Service Representative is responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. The Patient Service Representative provides administrative support to the office staff.

This role requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Qualifications

• High school diploma or equivalent required; Associates or Bachelor's degree in a clinical or business field preferred
• Minimum of 1 year of clerical/secretarial experience; medical office experience preferred
• Referral and Insurance verification experience preferred

Knowledge, Skills and Ability Requirements

• Ability to adhere to HIPAA policies at all times.
• Ability to provide excellent and efficient customer service.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Excellent written and verbal communication skills
• Ability to adapt quickly in a fast-paced environment
• Strong computer skills - solid working knowledge of Microsoft Office and EPIC software
• Knowledge of medical terminology and insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment