Job description

We aspire to put our employees on the path to success through inclusivity, collaboration, building trust, and providing a space where you can be your authentic self. It’s a career journey, not a destination with Heartland. Interested? Continue reading!

How about competitive compensation and benefits on day one? We live, work and play by the Heartland Way which is the structure for our team members to benefit from, contribute to, and grow within our culture, our values.

EXPERIENCE WE OFFER YOU

Do you enjoy customer service and making a difference in the lives of entrepreneurs? If you said yes, consider joining us as an Associate Payroll Specialist. Even if you don’t have payroll experience, we’ll teach you.

WHAT YOU’LL DO / WHAT YOUR DAY MIGHT LOOK LIKE

Relationship building and superior customer service skills will set you up for success as you work with our clients and help with their software and business needs.You’ll answer their questions, guide them in navigating our systems, and serve as a liaison between users and product developers.

• Maintain base of payroll clients and provide exceptional customer service via phone and email, solving problems, assisting with reports and other problems that arise
• Obtain payroll data from clients and input data for processing
• Meet deadlines and respond quickly to inquiries, even during high volume times
• Learn and maintain a working knowledge of Heartland Payroll Software and other products and pitch new products and services
• Develop internal relationships across the company

HOW YOU’LL MAKE AN IMPACT

There’s never a dull moment in this fast-paced environment. We’ll give you the tools and training. You bring your ambition. Personal and professional development is yours for the taking. You’ll grow alongside your team members and learn new skills to advance your career.

WHAT WE’RE LOOKING FOR

At least one year of work experience is required, preferably in a customer-facing role. The right candidate will be professional, reliable, detail oriented, have excellent email and phone communication skills, and be a good problem solver. We are team oriented, collaborative, and offer one day in the office and four onsite, once training is complete. Apply today.

ABOUT HEARTLAND

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

DIVERSITY & EEO STATEMENT

Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Brookpark, OH 44142: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you able to work Monday-Friday, 9 am to 6 pm?

Education:

• High school or equivalent (Preferred)

Work Location: In person

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