Job description

Job Title:- PC Network Support Technical 3

Duration:-- 6 Months (Extendable)

Location:- Sunnyvale, CA.

JOB DECREPTION

****Position is on-site* ***
****9/80 (7:30 am – 5:15 pm Mon-Thur; Friday on 7:30 am – 4:15 pm; every other Friday off)****
- Security+ certification preferred
- Security clearance preferred

• Primary function is to provide technical support for computers, phones and associated networks/equipment by answering customer phone calls, responding to email queries, service tickets, and walk-in requests
• Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
• Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
• Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
• Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
• Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with system administrators and other staff to resolve support issues, escalating where appropriate.
• Participates in new installations, testing and special projects as needed.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Lift equipment weighing up to 40 pounds.

Work after hours and weekends as needed.

Job Type: Contract

Salary: $25.00 - $38.00 per hour

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sunnyvale, CA 94086: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 5 years (Preferred)
• Windows: 5 years (Preferred)
• Installs, troubleshoots, services.: 5 years (Preferred)
• PC software, telephones, cables, and connectors: 5 years (Preferred)
• PCs and PC-related hardware and software.: 5 years (Preferred)
• Resolves tickets within established SLAs: 5 years (Preferred)

License/Certification:

• Security+ certification (Preferred)

Work Location: One location

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