Job description

Pension Administration Team Lead – Winston-Salem, NC
We currently have an exciting career opportunity for a Pension Administration Team Lead in our Winston-Salem, NC office. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Pension Administration business group which is responsible for providing defined benefit administrative service to multiple clients. We are seeking experienced Pension Administration professionals to join this rapidly growing practice to direct new and existing client activities in our Lincolnshire, IL, Atlanta, GA, The Woodlands, TX, Norwalk, CT, Winston Salem, NC and Irvine, CA, Raleigh, NC, Charlotte, NC, locations . As part of an industry-leading team, you will help empower results for our clients by leading the delivery of pension administration services to our clients.

The target salary range for this position is $60,200 to $80,300 annually. The actual salary will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Job overview
As a Pension Administration Team Lead, the qualified applicant will be working as part of the Pension Administration group, which is responsible for providing defined benefit administrative services to clients and responsible for assisting with special projects and acting as a mentor and role model. Your impact as a Pension Administration Team Lead:
DUTIES AND RESPONSIBILITIES
Benefit Calculations, Defined Benefits and Plan Provisions Knowledge
Understands advanced Defined Benefit principles and legislation
Understanding of clients' pension plan provisions, data, and DBCalc/PenProPlus system to train and coach teammates
Performs both first and second checks of calculations
Ensures accuracy and quality of system-generated calculations and communication statements
Assists the Project Manager in the development of the Requirements Document for new implementations or ongoing client updates
Ability to read and understand legal plan document and identify inconsistencies with Requirements
Reviews Requirements and other documentation in the database
Ability to update Requirements document based on administrative changes, legislative updates, etc.
Incorporates understanding of Plan document, Defined Benefits knowledge
Understands and applies concepts of Actuarial Equivalence
Acts as a resource for the team
Performs manual intervention
Consults with client and/or actuary on non-standard benefit calculations, special programs or projects, and other administrative requests
Identifies and documents any unusual aspects of calculations
Monitors client team to ensure all calculations are completed within set timeframes
Monitors "on hold" calculations to ensure timely follow-up and completion
Ability to complete more complicated non-standard calculations Ongoing Processing
Acts as a team resource for clients' Events Requirements and standard ongoing processes, processing of payments and leads monthly payment reconciliation process, 2nd check payment entry
Identifies and researches data questions or edits and responds to and manages other participant inquiries
Assists Project Manager with special projects
Leads clients' special projects
Documents outlining annual events, processes, and unique situations in client databases Communication and Client Consulting
Ability to draft e-mails to client contacts
Prepares for and leads internal team meetings and client status meetings
Identifies areas for improvement in processes and procedures
Develops and maintains a strong working relationship with client contacts
Shares information effectively through clear and succinct written and oral communication
Keeps team members/Project Manager/client informed of progress on assigned projects
Presents own view with conviction and takes other viewpoints into account Participant Customer Service
Available as expected to serve our clients
Maintains a professional and supportive demeanor with participants
Appropriate documentation within CalcsLog or Workflow on participant issues
Advances calls or issues to a manager as appropriate Project Planning and Workload Management
Prioritizes own work and client teams' work
Identifies and manages temporary spikes in teams' work loads
Ability to lead special projects with minimal supervision
Works with team members and Project Manager to ensure that recovery targets and client hours goals are being met
Assists Project Manager with monthly billing review and analysis Team Leadership & Personal Effectiveness
Accepts responsibility for own actions
Role model for giving and receiving feedback and uses it to become more effective
Flexible in taking on new tasks and helping other teams on special projects
Respects others' opinions and views
Places client and team goals ahead of own concerns and objectives
Encourages collaboration and works to resolve conflicts
Monitors status of teams' assigned tasks
Assists with client billings and recovery, as appropriate, incorporating understanding of client contracts and billing tools
Monitors and ensures that performance standards are met for client teams
Assists Project Manager with ongoing team operations
Leads client team meetings with or without the Project Manager Minimum qualifications
Undergraduate degree or equivalent experience
Strong spreadsheet knowledge (i.e., Excel)
Basic database knowledge preferred but not required (i.e., Access)
Defined Benefit technical knowledge
Actively participates in and leads trainings
Coaching for team members
Understands Excel and Access tools
Strong command of DBCalc tools, DBAdmin, YPR and CalcsLog or PenProPlus
Understands client's dataload process and principles of testing
Facilitates the maintenance and update of all systems How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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