We are currently recruiting for two Performance Analysts to join our Operations Intelligence department here at Evri.

In this role you will provide data analysis support to the improvement of customer experience across the delivery organisation.

In this role you will be focussed on the development of root cause analysis and delivering insight to the Field Team to drive business improvement.

You will be accountable for:

• Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures
• Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation
• Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information
• Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation.
• Make recommendations on priority order and the appropriate set of actions to drive compliance improvement
• Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas.

To be successful in this role you will require the following…

Knowledge & Experience:

• Experience within an analytical role with management of high volume of information
• Ability to prioritise high workloads

Technical & People Skills:

• Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements
• The ability to present findings and translate them into structured actions
• Be able to thoroughly understand the numbers, trends, and data and come to new conclusions based on the findings
• Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas (vlookups, sumifs, etc), pivot tables, Power Query, Macros and VBA.

Why Work Here?

We’re constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here’s some of what we currently offer:

• Flexible working; work from home and in the office.
• 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
• Bonus Scheme: an annual bonus that you can earn if you really push the boundaries
• Career progression framework; map out your next steps in your career
• Pension: 3% employer contribution on top of what you choose to commit yourself
• A range of discounts from our clients
• We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

#LI-Hybrid