Job description

Leavitt Elite, a Leavitt Group affiliate, in Denver, North Carolina is looking for a Bilingual Spanish Personal Lines Customer Service Representative for their busy office.

This position is for North Carolina residents only.

In this position you will be responsible for the following:

Job Description:

Personal Lines Customer Service Representatives are the cornerstone of the personal lines services team. This position answers all inbound personal lines service calls. They perform service and sales for customers including but not limited to: adding/deleting/replacing vehicles, changing coverage’s, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Responsibilities and Duties:

• Handle customer service requests in a professional and knowledgeable manner.
• Determine all impacts/needs associated with the service request, including impacts to other coverage’s or policies.
• During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.
• Document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.
• Maintain effective and timely follow-up systems and verify transactions with customers.
• Effectively utilize technology to perform assignments and requests.
• Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively.
• Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.
• In addition to inbound service calls, the Customer Service Representative performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Job Requirements/Competencies:

• Licensed in Property and Casualty and experience preferred, but willing to train
• Fluent in English and Spanish
• Excellent communication skills; verbally and written
• Detail oriented and able to maintain compliance standards
• Must be dependable, provide timely response, and complete of work activities

Leavitt Elite offers a competitive rate and an attractive benefits package that includes a 401K with company matching and a health plan.

As a national company, Leavitt and their affiliates are in over 185 locations in 26 states, we’re always looking for talented individuals who want to further their career and grow with us.

Who are we? Please watch https://youtu.be/tmNRjDxzKQk

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Weekly day range:

• Monday to Friday

COVID-19 considerations:
All Leavitt agencies are taking appropriate precautions in response to COVID-19.

Ability to commute/relocate:

• Denver, NC 28037: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• If you do not currently hold a valid property and casualty license, are you willing to obtain one for this position?

Experience:

• Agency: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person

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