Job description

Objective
The Customer Care Coordinator Pharmacy Technician/Technician Trainee works with the Customer Care Team to accurately type and prepare general prescription orders.
Essential Duties

• Under direct supervision of the Customer Care Manager
• Processes prescription orders.
• Make outbound calls to patients and doctor offices regarding orders.
• Answers inbound calls regarding orders.
• Obtain payment and shipping information to fully process orders.
• Type prescription orders for Customer Care department.
• Communicates with team, customer care manager, supervisor, and pharmacists regarding prescription orders.

Position Requirements
Basic Qualifications

• Current Pharmacy Technician license or Pharmacy Technician Trainee License in Arizona.
• Minimum 1-year pharmacy technician experience preferred.
• Familiarity with pharmacy software system helpful.
• Excellent written and oral communication skills.
• Familiarity with compound medications is a plus.
• Pursue continuing education and training to maintain Arizona state license requirements.
• Detail oriented.
• Ability to multi-task and be extremely organized.
• Ability to work under pressure and meet deadlines.
• Excellent Customer Service skills required.

Physical Demands

• Repetitive use of hands and fingers (e.g,. computer keyboards, filing, etc.)
• Standing, sitting, or walking for periods of time
• Normal range of hearing and vision to perform work and communicate.
• Stooping or kneeling (e.g., to access lower shelves/drawers, picking up items from floor, etc.)
• Lifting and carrying light loads up to 40 pounds, reaching above shelves.

Educational Qualifications

• High School Diploma
• Current Pharmacy Technician license or Pharmacy Technician Trainee License in Arizona.

Job Type: Full-time

Work Location: In person

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