Job description

As a key member of the manufacturer services team, the Manufacturer Liaison will be primarily responsible for fielding incoming calls from sales reps checking on real-time status of referrals assigned to their respective territories. The Manufacturer Liaison will also be responsible for monitoring the daily status report to identify any areas where the sales team can follow up with the provider’s office to request additional information needed to process referrals.

The Manufacturer Liaison will build and maintain strong relationships with key personnel in the pharmacy team environment using effective and timely communication ensuring their focused area of work responsibilities are delivered upon according to service levels set forth by management.

QUALIFICATION REQUIREMENTS:

• 2-3 years of experience providing customer service to internal and external customers, including meeting quality standards for services ensuring customer satisfaction.
• Basic level skill in Microsoft Office (including Outlook, Word, Excel, PowerPoint, etc).
• Attention to detail and proficient in data entry and document management.
• Ability to multitask in a fast-paced environment.
• Proficient in medical or pharmacy terminology, written or verbal.

QUALIFICATIONS PREFERRED:

• 1-3 years of experience managing patient medical record and communication activities in healthcare setting or environment
• Electronic health medical record experience
• High School Diploma or equivalent
• 1-3 years of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services.
• General understanding of prescription workflow, process, and pharmacy practices
• General experience working in a health care setting or services environment

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Respond to incoming inquiries from Manufacturer’s Field Team providing real time case updates and next steps required.
• Monitor all inbound documentation received into pharmacy operational sites and support data entry activities to ensure documents are actioned as quickly as possible for referral services team.
• Data enter or disposition pharmacy documentation received in a timely and accurate manner.
• Provide documentation follow-up and confirmation to sending parties as deemed necessary by operational workflow, program, or product requirements upon document receipt.
• Build relationships with referral sources and associated BioMatrix field representatives through communication and coordination with key personnel responsible for pharmacy referral activities within the healthcare setting as deemed necessary and required.
• Work closely with referral, reimbursement, and pharmacy team members to support the overall receipt of prescriptions and on-boarding of new patients aligned to operational performance goals and objectives.
• Support cross-location collaboration and teamwork to ensure all pharmacy documentation is managed across all referral and dispensing sites effectively and efficiently.
• Produce written documentation representing all providers, patients, caregivers, and/or field team updates and communications in necessary systems of record.
• Understand referral turn-around time, volume, and workload metrics and goals established by leadership; use goals to effectively organize intake workload and daily activities for successful completion of documentation management processes needed to attain service outcomes/determination.
• Support use of technology and other innovative digital channels for internal and external stakeholder communication as directed by leadership; leverage professional and effective communication skills when utilizing technology for written correspondence with these stakeholders
• Performs related duties as requested by leadership

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Garnet Valley, PA 19060: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Pharmacy technician experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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