Job description

ISC is seeking a TS cleared candidate for a PKI software support position in the Washington metropolitan area. The successful candidate will be involved in supporting multiple software projects and provide off- and on-site customer support, while working closely with the local support/sales/R&D teams as well as headquarters staff in Oak Park, IL.

Job Responsibilities

• provide pre- and post-sales support for multiple PKI software projects via phone/email/web/onsite as needed
• regularly interface with customers to help them configure, deploy, and support ISC products
• provide assistance to customers attempting to integrate ISC software into existing environments and help ensure interoperability with third-party software/devices
• participate in requirements gathering, the design process, product reviews, and deployment activities
• work interactively with the support and development teams to ensure we set and meet customer expectations
• troubleshoot systems hardware and software when issues occur
• provide solutions to a variety of technical problems of various levels of complexity
• document procedures needed to resolve more frequently encountered issues

Desired Skills & Experience

• U.S. citizenship (with clear background check) is essential! Holders of an active TS/SCI security clearance are preferred.
• in-depth knowledge of PKI and security-related concepts, with significant experience in the administration and configuration of PKI software on Windows and Linux
• above average oral and written communications skills with a demonstrated aptitude for communicating effectively with fellow employees and customers
• strong analytical and problem-solving skills, including the ability to identify and troubleshoot hardware and software bottlenecks
• familiarity with configuring hardware security modules (HSMs)
• admin experience with Apache Tomcat and/or Red Hat JBoss including experience troubleshooting TLS issues
• knowledge of database configuration/management using Oracle, HSQL, or PostgreSQL
• hands-on experience configuring Cisco and/or Aruba networking devices
• familiarity with Windows and Linux usage and administration
• a working knowledge of current ISC products would be a definite plus!

hybrid-schedule. Work at home and at customer site.

Job Type: Full-time

Pay: $95,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees must be fully vaccinated.

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• All employees have to be vaccinated. Please list the dates of your vaccinations.

Education:

• Bachelor's (Required)

Experience:

• Customer technical: 3 years (Preferred)

Work Location: In person

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