This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business. If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

• Match clients with employment opportunities in the local community and place appropriate clients in available positions with the focus on Refugee population.
• Approve ‘job-ready' clients into the applicant pool.
• Run the application program for Job Development and Work Experience (Paid and Unpaid WEX) and Expanded Subsided Employment program opportunities (creating job descriptions, alerting Employment Training Advisors (ETAs) and other PCG team members, etc.).
• Maintain updated tracking tools for Placements: Work Experience, Expanded Work Experience, Expanded Subsidized Employment and JPS.
• Conduct reporting for Expanded Subsidized Employment, WEX and Expanded Subsidized WEX)
• Conduct screening and interviews for available job opportunities.
• Provide feedback to ETAs on all candidates who interview for available job opportunities.
• Provide ETAs with resources on job development and industry trends in the communities.
• Maintain frequent communication and feedback with Business Services Team Lead and WEX and/or direct hire employers.
• Maintain frequent communication and feedback with ETAs and Business Services Team Lead as it pertains to job openings and job candidates.
• Create and submit all reports and paperwork.
• Collaborate with Employment Training Instructor (ETI) to identify high potential, new clients for relevant placement.
• Maintain up to date knowledge of and communication with the county's one-stop career center seminars and provide information to participants.
• Maintain contact with each client placed in employment on a monthly basis.
• Maintain communication with employment organizations and educational programs where CalWORKs participants are located.
• Serve as the Expanded Subsidized Employment liaison.
• Provide Support to all members of the JPS team.
• Assist in providing Orientations, presentation and workshops as needed.

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Customer service and results focused.
• Demonstrated understanding of modern office methods and practices and ability to use various computer systems, such as MS Word, Excel, Access and internet browsers. Preferably including CalWIN, though not required.
• Ability to learn specialized databases and software systems.
• Ability to work across all levels of management and staff.
• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to establish and maintain professional relationships with federal, state and county.

• A Bachelor's degree preferred.
• At least 2 years of experience in training/ workforce development.
• 2 to 3 years of customer relationship management or case management experience.