JOB DESCRIPTION

JOB TITLE: Player Care Officer
DEPARTMENT: Academy
REPORTS TO: Head of Player Care
LOCATION: Sir Jack Hayward Training Ground, Compton Park
HOURS: 37.5 hours per week, to include evening and weekend work
DATE: November 2022

We are Wolves; progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward to 2022, three seasons at Molineux saw Wolves clinch the Sky Bet Championship
trophy with 99 points, followed by a seventh-place finish in the Premier League, which included
memorable wins over Manchester United, Tottenham Hotspur, Chelsea and Arsenal. The next
season saw the team complete a memorable double over the reigning champions, equal the
previous season’s seventh place finish and reach the quarter finals of the Europa League all as part
of the ‘longest season’ in league history, either starting before or finishing after all other teams.

But this post is about not what we have done, but what we will achieve next.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.

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Job purpose

Player Care is an evolving department within the Academy and the role will have the opportunity to
develop a structure and programme that creates the best possible environment for our players. The
role will support the player care functions for players U15-U18, co-ordinate the host family process
for our scholars ensuring that our off-field support is structured and co-ordinated, leading to creating
the best possible experience and environment for our players.

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Key responsibilities

• Be the day-to-day contact for both players and host families, working alongside the Player Care

Manger to ensure that our Host Family offer is robust, flexible and meets the needs of those
involved

• To support the induction process of new players within the U15-U18s, to ensure that their

welcome and registration into the Academy allows them the best possible opportunity to
develop and settle as a Wolves player

• To work alongside the Multi-Disciplinary Teams for the phases to ensure that seasonal

inductions for players and parents are delivered and are rich with both on field and of field
information

• To work alongside the Multi-Disciplinary Teams to ensure that the players journey is tracked and

documented allowing for smooth transition between all phases

• To lead on the creation and implementation of Individual Learning Plans and Life skills

workshops for players

• To work alongside the operations and education team to ensure that off field provision is synced

and high quality

• To co-ordinate the player voice groups across the Foundation and Youth phases, ensuring that all

departments have representation when appropriate

• To be part of a Multi-Disciplinary Team approach for the delivery and execution of tours and

tournaments, which will include both UK and International travel

General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

Safeguarding

• This role carries a specific safeguarding responsibility. This means that the post-holder is

required to apply all relevant policies and uphold the Club’s commitment to safeguarding
vulnerable people

• Working on a one-to-one basis with players to ensure their health and wellbeing, with a

responsibility to raise safeguarding issues, where required, through the appropriate channels

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Key relationships

• Player Care Manager - 1 to 1 Line Management and support

• Head of Player Care – strategic objectives and development

• Safeguarding Manager - liaise with regularly to gain knowledge of the players needs and to co-

deliver against set objectives

• Head of Safeguarding - Supervision and Support

• Professional, Youth and Foundation Phase Staff - liaise with regularly to gain knowledge of the

players needs

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Scope of job

• To co-ordinate the Player Care plan within the U15-U18s within the Academy, and lead on the Life

skills programme across the academy

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Person Specification
Job Title: Player Care Officer

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential

• Experience of working with children and/or young people

• A positive, proactive attitude towards ensuring that programmes and projects implemented,

succeed and are embedded

• Experience of working in a multi-disciplinary setting

Desirable

• Knowledge in the emotional and wellbeing demands on elite athletes and safeguarding implications
  

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Proficient in use of word and excel

• Competent in Outlook diary and email management

• Willing to learn the use of programmes such as Monday.com and Microsoft Teams

• Able to develop effective working relationships at all levels

• Able to manage own time and tasks efficiently with a high attention to detail

Desirable

• Knowledge of a Premier League Academy system

• Fluent in a foreign language
  

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Understanding of how to work safely with children and/or adults at risk and uphold generally

accepted practice when working with those participants

• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

equality and diversity within Club

• Ability to multi-task and handle changes to plans and workload in a positive manner

• Possess communication skills that are clear, engaging and responsive

• Management of time, working to tight deadlines to ensure priorities are met

• A proactive approach and the ability to work well under pressure in a fast-paced, demanding role

• Highly effective written and verbal communication skills

• Conscientious and motivated with high level of personal initiative

• Approachable, personable and humble

• Strong team player

• Willing to self-evaluate and work towards continuous improvement

• Prepared to take on whatever work is required to support the team

Desirable

• An understanding of the demands on young football elite athletes

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Experience: proven record of experience in a particular field, profession or specialism.

Essential

• Able to demonstrate success in a project management/implementation role

Desirable

• Working with children and/or adults at risk

• Able to demonstrate previous administrative success

• Budget management experience
  

Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.

FA Safeguarding Children Workshop)

• Post-holder will be subject to a DBS check at the appropriate level and cleared by Head of

Safeguarding

Desirable

• Clean driving licence and own car
  

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