We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Role

This function is responsible for researching, developing, coordinating and producing operational policies and procedures. You will provide technical support to the field for instructional keystrokes information for problematic situations regarding the POS system, as it relates to policies and procedures (e.g. e-Commerce and Store Perform Project, etc.). The specialist is further responsible for coordinating special projects, MIS POS releases and specialized administrative training on major releases. You will also participate in corporate initiatives such as the World Class Store System Initiative while providing phone support to the stores and provide departmental coverage in the director’s absence.

Responsibilities

• Research, develop, produce, and distribute new procedures based on company needs
• Assist in strategic planning for new policies and procedures based on changing company needs
• Facilitate the development of an on-line company manual, which includes coordinating the electronic releases to the field, routine maintenance, and updating and archiving functions
• Responsible for the on-going maintenance and updating of existing policies and procedures as they relate to current business practices
• Attend meetings based on current projects, including the Store Planning meeting when appropriate
• Provide record keeping (i.e. survey results, policy updates, major release schedules.)
• Perform routine administrative functions such as copying, distribution and following up on departmental documents and communications
• Responsible for the day-to-day management of policies and procedures, including research, writing, obtaining approvals and distribution
• Provide a resource for the field for questions on policies, procedures, standards and other store-related operations

Requirements

• Bachelor's degree or equivalent experience
• 2 years of related experience
• Knowledge of Microsoft Office Suite
• Ability to shift priorities and handle multiple assignments to meet deadlines and other departmental objectives
• Ability to grasp entire scope of departmental operation and serve as an ongoing resource for staff on questions about procedures, systems, etc
• Dedicated to providing a high level of service to internal and external customers
• Posses exceptional communication skills and a demonstrated aptitude for attention to detail orientation
• Have the ability to set priorities for projects

Benefits & Perks

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous PTO + company holidays
• Merchandise discount
• Learning & development programs
• Much more!

The salary range for this opportunity is $20/hr - $24/hr. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.