Job description

HFHSTW Mission Statement: Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope.

Position Summary: The Post-Purchase Coordinator is responsible for managing the affiliate’s post-purchase functions: facilitating the transition to homeownership; tracking homeowner mortgage payments and minimizing past due payments; and consulting on homeownership challenges. This position has an emphasis on facilitating sustainable homeownership and communities.

Employee Status: Full-time, Non-Exempt

Reports to: Director of Homeowner Services

Responsibilities/Duties/Functions/Tasks:

Homeowner Mortgage Payments:

• Track and internally report mortgage payments
• Manage delinquencies and counsel/assist homeowners with foreclosure prevention
• Work with outside attorneys on HFHSTW’s behalf during foreclosures and homeowner bankruptcy proceedings

Post-Purchase Homeowner Assistance:

• Assist with insured property losses, general insurance renewals, and annual property tax assessments
• Facilitate warranty meetings and first-year follow-ups/surveys
• Distribute email communications with resources and opportunities related to homeowners’ needs
• Provide counseling to homeowners in need of critical housing repairs
• Prepare home repair loan and grant applications

Other:

• Facilitate after-hours homeowner workshops, on occasion
• Operate in compliance with Habitat for Humanity St. Tammany West policies and procedures to act in compliance with fair housing, equal housing opportunity, privacy, and ADA laws
• Maintain strictest confidentiality of homebuyer and homeowner information
• Make daily bank deposits for Affiliate
• Other duties as assigned

Required Qualifications:

• Sensitivity to the needs of, and ability to work well with, low-income and diverse family units
• Commitment and willingness to advocate for HFHSTW's mission and strategic plan
• Excellent decision-making and problem-solving skills
• Self-motivated - ability to work independently
• Excellent communication and interpersonal skills
• Strong computer skills, with willingness to learn job-specific software applications
• Proven ability to plan and organize; including the ability to anticipate tasks, set priorities, and meet strict timelines under varying priorities
• Capacity to develop and maintain successful and productive relationships with homebuyers, homeowners, supervisor, co-workers, management staff, volunteers, Board of Directors, and outside entities
• Strong commitment to professional development
• Ability to work in a fast-paced team environment
• Ability to organize time, thoughts and energy on the job
• Ability to maintain a professional manner in all situations
• Ability to legally work in the United States

Education Requirements:

• Four-year degree in relevant field, plus 3 years of experience preferred
• Five years of relevant experience may be substituted for degree
• Strong working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Knowledge of housing programs & community development preferred
• Willingness to obtain HUD certification in housing counseling
• Willingness to obtain NeighborWorks America post-purchase counseling certification

Special Position Requirements:

• Occasional availability outside of regular business hours
• Reliable insured transportation
• Ability to be insured by HFHSTW's automobile insurance carrier
• Valid Driver's License

Physical Requirements:

• Ability to communicate and exchange information
• Ability to sit, stand, and walk for extended periods of time
• Ability to use fingers to type, grab & manipulate
• Ability to identify, recognize, perceive, observe, and assess potential issues/concerns

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Relevant: 1 year (Preferred)

Work Location: In person

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