At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as Post Travel Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role you will be responsible for resolving post travel issues while balancing the customer and business needs. The specialist is expected to provide effective communication via email and phone, express empathy, and focus on resolution while meeting or exceeding specific quality and service metrics. The specialist is a problem solver with the ability to seek creative solutions with a positive outcome. A successful team member has superior listening skills, values customer service and retention, and demonstrates de-escalation techniques.

A successful Post Travel Specialist will:

• Focus on Post Travel problem resolution by researching complaints to determine if the issue is supplier related or if the issue can be resolved internally to decide course of action.
• Contact suppliers and customers as needed while managing follow-up by tracking case load utilizing technology platforms to close Post Travel complaints within company service levels.
• Communicate updates and resolution both written and oral, issue travel credits, and request refunds.
• Answer Post Travel inbound calls

A successful Post Travel Specialist will have:

• Resolve issues independently
• Report system and product disruptions to service
• Act as the voice of the customer/TA and provide feedback for process improvements
• Ability to navigate multiple systems including MS Office, internet, and proprietary systems
• Communicate with others via voice and email clearly and concisely
  

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Hyatt Inclusive Collection and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About VACATIONS

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.