The Practice Coordinator (PC) is primarily responsible for representing the administrative team as the public face of the clinical operation and works closely with the administrative, clinical, and management teams to support practice operations, patient service recovery, and intervention efforts.

Provides support to all functions of the administrative teams including but not limited to CRM messages, telephone encounters, referrals, Epic in-baskets, scanning, filing, authorizations, and billing. Under supervision, the individual will perform various technical duties in the screening, determination of patient eligibility, scheduling, and registration of patients for outpatient services.

Responsible for operating within well-defined rules and regulations about screening patients for eligibility and registering patients for services. The individual will have regular and frequent contact with patients, their families, and hospital personnel.

Responsible for the maintenance of all routine clerical operations and communications. They adhere to the UCSF Campus Standards and are sensitive to the needs of patients, staff, and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with changing priorities. They are a self-reliant individual who synthesizes their knowledge of practice operations to problem-solve, prioritize, and facilitate complex transactions in the course of their daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency.

Note: This position requires a physical/health screening.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

The UCSF Division of HIV, Infectious Diseases, and Global Medicine at UCSF is an internationally recognized global leader in clinical care, research, and education. With its home base located at Zuckerberg San Francisco General (ZSFG), the Division has been ranked as the top facility in the country for AIDS care for several consecutive years.

The Division’s work is featured frequently in the media and it is often visited by international, national, state, and local dignitaries and delegations. The Division consists of approximately 35 faculty members and 130 academic and staff employees. It is the largest Division of the Department of Medicine at ZSFG Hospital, with a total expenditure budget of approximately $45 million.

• High school graduate or equivalent including four years of related experience; or college degree and six months of related experience; or equivalent combination of education and experience
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
• Demonstrated administrative/office coordination skills
• Demonstrated knowledge of medical practice terminology
• Basic math skills
• Ability to deal sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Successfully passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems
• Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations
• Ability to work with minimal supervision
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly
• Proven ability to deal with a wide variety of individuals
• Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas if applicable
  • Referrals (Incoming referral entry) and handling all referral WQs
  • Pend orders
  • Pend smart sets
  • Schedule surgeries
  • Work applicable work queues
  • Messaging (CRM) if applicable
  • 2nd calls in CRM if applicable
  • Telephone encounters
  • My open encounter
  • Staff message
  • New message
  • Route Patient advice request to providers (My Chart)
  • Patient Schedule (My Chart)
  • Letters
  • Pools
  • Patient look up
  • Check in process
  • Check out process
  • Comment field
  • Quick note
  • Scanning

• SFDPH Eligibility Basics certification
• Bi-lingual or multi-lingual capability (Spanish)
• Demonstrated experience in health care (may include medical, dental, or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
• Prior experience with appointment, ancillary service or surgical scheduling, or a combination of all three
• Prior experience with EPIC
• Knowledge of community-based HIV service agencies and HIV-specific assistance programs
• Experience providing services to HIV+ individuals in a clinic-based setting

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Campus

004819 PRACTICE CRD 2

Administrative Support

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Career

100%

Zuckerberg San Francisco General (ZSFG)

Days

8 Hours

Monday-Friday, 7:30a-4p/8a-5pm