Job description

• Bachelor's degree is required. MBA or MS in Computer Science or other Engineering Disciplines is preferred
• Deep knowledge in implementing contact centers, with 7+ years of industry experience
• Proven track record of delivering exceptional live and recorded content including public speaking and live demos in front of hundreds or thousands of people

Are you inspired to work with a team that launches products with direct impact on Amazon Web Services (AWS) customers? Are you excited to help lead one of the newest and most exciting AWS services? Does engaging directly with customer executives and top technologists to represent their voice to the product team sound like a fit for you? If so, we hope you’ll consider joining Amazon Connect as a Senior Principle Product Manager.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses can create their own cloud-based contact centers and begin taking calls in minutes. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

AWS has a rapidly growing customer base and an exciting charter that includes solving highly complex engineering and algorithmic problems. We’re looking for passionate and talented Software Development Engineers to join us to continue to innovate on this new service. This position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as it grows. You’ll play a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

As an outbound Technical Product Manager on our team, you’ll engage directly with customers’ business and technical leaders, and work closely with senior leaders within the team and across AWS. To do this, you’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, databases, AI, ML, Big Data, and more. You must be able and excited to apply these skills to create ground breaking customer engagement and contact center experiences that inspire customers to adopt Amazon Connect.

You must be an exceptional public speaker and content creator, including demos environments, scripts, videos, podcasts, and presentations. You must be able to work closely with Sales, Marketing, and Partner teams in ways that build 1+1=3 outcomes.

This team is a great fit for you if:

• You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people working together towards a common goal.
• You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
• You’d like to be directly responsible for solving real customer problems.
• You are a passionate learner and are motivated to take on new challenges.
• You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance

In this role, you’ll collaborate with some of the world’s top organizations to extend their capabilities with the AWS Cloud. Our leaders say that the pace of innovation is what keeps them here.

Key job responsibilities

• Evangelize the product both internally and externally
• Build business and technical relationships with external customers
• Drive innovation across full suite of Connect and AWS technologies on behalf of our customers
• Identify market opportunities and drive and coordinate product strategy, roadmap, and features
• Deliver compelling live and recorded content as a public speaker and content creator including demos environments, scripts, videos, podcasts, and presentations
• Review and provide feedback and support to Sales, Marketing, and Partner teams projects in ways that build 1+1=3 outcomes.
• Influence internal service teams to deliver value for Amazon Connect customers
• This position requires a combination of experience in product management, solution design, machine learning applications, and software services. The key differentiator being sought is the ability to be a thought leader in a new technology-centric area. Strong candidates will have the following experience:

o Thought leader, who can learn new technology and drive long-term business strategy
o Demonstrated ability to simplify complex technology for customers
o Impeccable communication skills for writing customer-centric documents that meld business and product strategy
o Ability to work with multiple disciplines – machine learning scientists, software developers, data specialists, contact center technologists, customer engagement business leaders.

• Professional traits that are not unique to this position, but necessary for Amazon leaders:

o Exhibits excellent judgment
o Has relentlessly high standards
o Thinks strategically, but stays on top of tactical execution
o Expects and requires innovation of internal partners and team mates
o Thinks big and has convictions
o Is results oriented

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,900/year in our lowest geographic market up to $281,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.