We are seeking to recruit two Processing Officers to work in the Notice Processing team (which deals with the processing of PCNs for moving traffic/parking and the Clean Air Zone after they have been issued). The role would be working alongside two existing post holders.

Sheffield City Council's parking team is one of the largest Local Authority operators in England. The Notice Processing Team is responsible for, but not limited to, processing PCN appeals, dealing with customer enquiries via email and telephone, administering bay suspension applications, processing appeals at Traffic Penalty Tribunal stage and printing statutory documents. In administering these functions also offering advice and assistance to customers in a way that complies with statutory and procedural requirements.

The team is part of the Place Hub Service alongside other customer facing and technical processing teams, including Parking Services. Key areas of work include responding to written appeals made by motorists against PCNs (in line with national regulations and local policy), dealing with emails/telephone calls about cases and processing bay suspensions. The team will work in a Hub alongside colleagues from other service areas such as Planning, Building Control, Licensing and Environmental Regulation and Pest Control.

The successful applicants will be team players, with excellent customer service and communication skills. You would need to be able to use a computer system to process cases as well as use other applications such as Word, Excel and Microsoft Teams. We are looking for someone with excellent customer service and communication skills. You would need to be able to use a computer system to process cases as well as use other applications such as Word and Excel. Experience in a parking related or regulated area of work is desirable.

The role will require helping to lead the team to meet performance targets whilst also being able to organise your own work.

Key areas of work include

• Reporting on workload figures
• Assisting the management team with collating performance statistics
• Support the Operations Manager (Quality Assurance) in the ongoing configuration and administration of IT Systems, including liaison with SCC’s IT suppliers, and external software suppliers.
• Support the Business Support Manager in administering the Debt recovery process, specifically through the bailiff function.
• Checking the progression of Penalty Charge Notices
• Collating the exemption list for vehicles permitted to travel in bus lanes
• Managing the Processing Officer inbox
• Dealing with staff queries
• Handling cases that have been registered as debts
• Dealing with General Post Office returns and reseals (Enforcement)
• Attending meetings with system suppliers and stakeholders
• Performance monitoring

Experience of working in a parking/CAZ related job is not essential in applying for the post if relevant transferable skills and experiences are demonstrated and applicants are willing to learn. We need enthusiastic and motivated individuals to ensure day to day delivery is kept to the very highest standards, whilst maintaining excellent customer care.

The role is a mix of home and office working. This is kept under review in line with Service demands. You will be based at Howden House to meet the needs of the Hub Service.

Please carefully read the job description and person specification for this post before completing your application.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.