You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Within Global Strategy & Operations, the Sales Enablement, Pricing & Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering practical insights to support GCS growth.

The SPT Capabilities group leads tools strategy for our 4,000+ colleagues in the field (face-to-face) and telephone teams who manage new sales and the retention and of existing business. We are responsible for partnering across the entire GCS business – including sales and client management, Marketing, Product Development & Operations to accelerate the growth of the GCS business by equipping an outstanding B2B customer-facing organization. This includes introducing innovative solutions and crafting roadmaps for the most viable integrations to provide a seamless and an outstanding prospect and customer sales experience.

Our team is working to craft an outstanding sales process using technology, AI, and Machine Learning. We are looking for a highly motivated, strategic problem solver who sees the opportunity in every challenge. If you have experience in shaping the technology for a global commercial sales and account development team, please review the responsibilities below to learn more about how this position plays a meaningful role within the organization.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Key Responsibilities

• Enable decision making by managing annual planning discussions on prioritizing initiatives by setting up governance, capturing takeaways and follow ups with various stakeholders
• Continuously work to improve current processes and develop ways to drive efficiencies that will help prioritize initiatives effectively
• Document end to end governance approvals, meetings, and processes to ensure clarity and transparency.
• Partner with Technology and other stakeholders to support prioritization of initiatives.
• Coordinating & facilitating meetings with stakeholders, content creation for leadership updates
• Support development of appropriate tracking and reporting of monthly burn rate for strategic business imperatives
• Convert technical readouts of prioritized initiatives in easy to consume format to advise team members
• Partner with Salesforce tech team to streamline & socialize Intake process for new strategic initiatives

Minimum Qualifications

• 4+ years of experience in an operations analyst role in a professional setting
• Exceptional verbal and written communication skills
• Proven track record analyzing large, complex features or products and processes with multiple partners
• Bachelor’s Degree in equivalent field required; advanced degree preferred

Preferred Qualifications

• Master’s degree or Advanced degree is preferred
• Experience working in agile development environment will be a plus.
• Project management experience in a techno functional role

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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