Description

Duties

As a Professional Licensing Manager, you will support our agency by managing the regulatory functions across multiple professional licensing programs while supporting other licensing managers (PLM2s). The team will rely on you to regularly prepare complex legal documents, propose corrective action options for respondents, and make recommendations for process changes. While working with the regulatory compliance team you will review investigative reports documenting findings related to public and program generated complaints. Additionally, your focus will be on achieving team goals and seeing success and failures in real and tangible ways with a focus on helping residents overcome issues and find resolutions to their concerns.

Some of what you may do:

• 
  Review investigative reports following complaints of unprofessional or otherwise insufficient licensees or applicants based on state laws or regulations while coordinating activities encompassing the legal process to ensure due process under the Administrative Procedures Act.
• Initiate and review investigations to ensure compliance with licensing requirements.
• Monitor criminal conviction pre-screening submissions, review submissions for eligibility, and request additional information as needed.
• Track case files, monitor case file status, adhere to timelines, and update compliance steps including orders and collections of fines.
• Manage requests for brief adjudicative proceedings in a timely manner based on applicable laws and rules.
• Monitor the BPD compliance email inbox and responding in a timely manner.

Qualifications

What you will bring:

• High school diploma or GED equivalency
• Four (4) years of combined relevant education and experience providing professional customer service in person, through email writing, and/or by phone while remaining calm and attentively listening.

OR

• Two (2) years of technical experience in a licensing, legal, or regulatory program with the above stated experience.

AND

• Experience must include:
  • interpreting RCWs, WAC, laws, statutes regulations, rules, policies, and law codes and applying them in relevant work experience to communicate to customers/clients.
• Two (2) years of experience:
  • Using Microsoft Office programs such as Outlook, Word, Excel, SharePoint, OneNote, and MS Teams.
  • Composing written correspondence, professional documents, letters, legal documents, memos, etc., and communicating clear, professionally appropriate, instructions and responses to customers through email and written correspondence.

What may help set you apart:

• Experience and knowledge interpreting, applying, and communicating, complex laws, regulations, rules, policies, and procedures.
• Knowledge of administrative law and a wide range of legal processes.
• Experience developing lean goals and activities including forming and articulating clear pictures of the future for organizations and connecting them to leadership decision buy-in.

Additional Requirements of Employment

• Per Governor Inslee’s Directive 22-13.1 (Download PDF reader) state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please reach out to the HR Office at 360-902-4000 if you need information on medical or religious accommodation.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Supplemental Information

How to Apply:
Select the Apply button at the top of this job announcement. Please include three (3) professional references and utilize the "add attachments" section to include a cover letter and resume. A resume will not substitute for the "work experience" section of the application. Applications without attachments and references and/or with blank fields, or supplemental question responses with comments such as "see attachments" will be considered incomplete and may lead to your application being ineligible.

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits which include:

• Medical, dental and vision insurance
• Life, accidental death, and dismemberment insurance
• Long-term disability insurance
• Retirement
• Social security
• Vacation, leave and holidays
• Flexible spending account
• Dependent care assistance
• Other insurance
• Flexible schedule
• Deferred compensation
• Special employee programs

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.