BASIC PURPOSE OF THE JOB

The Program Assistant provides receptionist duties and support services such as case filing, copying and scanning documents

Essential Functions

Provides quality customer service when greeting individuals either by phone or in person.

Provides technical assistance with distributing and sorting mail, assembling packets, and sending and receiving of information.

Gathers, reviews, and maintains client information for files and assures compliance standards are met.

Assists with keeping children and family information up to date in the client management system.

May purchase and maintain office inventory.

May take minutes at meetings.

Assures confidentiality of all data and information.

Reports critical incidents to DFPS verbally within 12 hours, written within 24 hours

Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms

Is knowledgeable of and follows all safety procedures

Reports unusual incidents through appropriate Risk Management, clinical and safety channels

Ensures clients' rights are protected

Non-Essential Functions

Prefer a minimum of 40 hours in-service education per year

Other duties as assigned

Required Skills, Knowledge, and Abilities

Mandated Reporter

Ability to work flexible schedule

Demonstrates effective written and verbal communication skills

Handles multiple priorities

Organizational skills

Clerical skills, including, filing and typing

Computer skills including knowledge of spreadsheets, data bases and word processing

Independent discretion/decision making within the scope and responsibility of the position

Manages emotions and can make decisions under pressure

Manages stress appropriately

Works alone effectively

Works in close proximity to others and/or in a distracting environment

Works with others effectively/teamwork

Ability to work with diverse population

Understands and practices Universal Precautions

Minimum Job Requirement

Must be 21 years of age

Must pass a drug screen, MVR, Criminal History and DFPS History Check, Centralized Background Check Unit Texas Health and Human Services Eligibility and any background checks deemed to be necessary.

FBI Fingerprint Check

Lifting requirements of 30-50 lbs.

Must have valid driver's license, acceptable driving record and reliable transportation

Minimum Work Experience

6 months experience working in teams and the public or related experience

Minimum Education and Licensure/Certifications

High School diploma or equivalent

Client Population Served

Demonstrates competence and continues training in age-specific competencies for infant through adult clients