The Program Director is responsible for managing the daily clinical aspects and oversight of medical services, in collaboration with clinical staff in all service areas, including service quality, staff deployment and psychiatric services within various programs and sites.

Location: This position is based out of LifeWorks Beaverton site.

Pay/Benefits: $77,893 starting annual salary, plus Full benefits.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire.

ESSENTIAL RESPONSIBILITIES:

• Provides oversight and monitoring of psychiatric services/medication management, best practices, training, and collaboration within and among teams and sites across the agency.
• Provides training and supports for the team of Licensed Medical Professionals and Psychiatric Care Coordinators.
• Monitors quality management compliance and performs day to day quality management tasks (e.g., chart audits, utilization management).
• Assists in developing and monitoring program budgets. May be required to participate in grant writing and fund-raising activities.
• Establishes direct service expectations for clinical staff. Monitors employee productivity, documentation and insurance authorizations.
• Coordinates hiring process including orientation and training.
• May provide direct service. Provides crisis consultation for program area.
• Develops new programs in coordination with business and strategic plan. Implements new programs.
• Provides support and attention to employee successes and addresses performance issues promptly and effectively.
• Coordinates partner organization relationships within specific programs.
• Monitors contract compliance for programs areas. Implements contract statement of work.
• Provide training to community partners, agency staff and others.
• Establishes direct service expectations for clinical staff. Monitors employee productivity, documentation and insurance authorizations.
• Meets with staff individually and as a group for regular supervision (meeting with staff a minimum of 2 times per month). Maintains accurate documentation of supervisory meetings.
• Meets standards for documentation and work accuracy as defined in the Performance Evaluation for self and supervisees including timely completion of progress notes, assessments, treatment plans and authorization requests.
• Meets standards as defined in the Performance Evaluation for direct service including accountability for supervisees, implements and ensures adherence of the clinical model and/or evidence-based practices and quality of clinical practice for self and supervisees.
• Meets expectations for being an effective supervisor and team member.
• Completes required program reports including those needed for supervisory responsibilities timely and accurately.
• Check e-mail/voicemail daily when working.
• Attends informational, clinical and management meetings which may include all-agency, team and consultation meetings, staffings, intra-agency trainings, etc. May represent LifeWorks NW at community meetings.
• Continually increase level of cultural sensitivity, awareness and competency.
• Participate in and promote a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness.
• Support staff's use of Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

REQUIREMENTS:

• Minimum of five years of experience in human services programs, two of which are in community mental health and two of which are program managerial experience in human services.
• Demonstrate medical knowledge as well as behavioral health.
• Requires a valid and active QMHP credential certification through MHACBO or a valid and active status (licensed or registered intern) with an approved Oregon licensing board.
• May require LPC or LCSW.
• Present references documenting experience, training, and ability to manage a community mental health program.
• Must demonstrate competence in leadership, program planning and budgeting, fiscal management, supervision of program staff, personnel management, program staff performance assessment, use of data, reporting, program evaluation, quality assurance, and developing and coordinating community resources.
• Demonstrated knowledge of outreach, engagement, and/or treatment strategies for the program population.
• Must be able to demonstrate competence in leadership, wellness, oversight and evaluation of services, staff development, service planning, case management and coordination, utilization of community resources, group, family and individual therapy or counseling, documentation and rationale for service to promote intended outcomes and implementation of LWNW policies.
• Strong computer skills including a functional knowledge of Outlook, Word and Excel. Ability to master use of proprietary software including electronic health record system.
• Demonstrate effective communication skills and ability to provide culturally competent treatment services to diverse client populations.
• Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Working Conditions

This position will require working in an office setting with a defined schedule during the work week as well as community-based work requiring driving throughout the county to meet in various indoor and outdoor settings. The position may require on-call duties in the evenings and weekends.

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

Equal Opportunity Employer

www.lifeworksnw.org

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