Our Field Enablement team is transforming the way we work. We are architecting value added experiences through knowledge management, organizational readiness, and workforce optimization.

We are looking for a Program Manager to join the team and help lead the way by ensuring that our benefits programs meet the needs of our clients and associates alike. Reporting to the Sr. Director of Field Enablement, the Program Manager will play a key role in achieving the vision - Simplify the way we work, make it easier for our associates & clients, gain efficiencies through the process, and deliver experience-based solutions.

The successful candidate will help both the business and our partners deliver solutions that align to our strategic pillars and vision.

The Program Manager will be responsible for planning, scheduling, and managing the activities of complex business projects spanning multiple organizations to ensure that project deliverables are provided on time, within budget and in accordance with specification.

This position will require building and maintaining productive working relationships with various levels of stakeholders across all business functions. The successful candidate must manage and provide communication to all organizations, including overall project milestones, risk, scope and expectations, project integration, budget, and resource allocation.

Program Managers are responsible for executing project procedures that support project management standards while ensuring delivery of the business goals.

RESPONSIBILITIES:

• Execute strategic plan defined by senior leadership.
• Establish, manage, and publish comprehensive project plans.
• Determine success criteria of overall program. This includes gathering information of client feedback, project team feedback and senior leadership direction.
• Collaborate with cross functional teams on all Program deliverables.
• Establish comprehensive cross functional written and verbal communications evaluating Program tasks, milestones, dependencies, issues, and escalations. This includes program meetings, minutes, executive briefings, and issue management tracking.
• Accountable for meeting project schedule and results, and the quality of the deliverables.
• The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues, and resolving team resource conflicts.

QUALIFICATIONS REQUIRED:

• 5+ years' Project/Program Management experience
• Experience in managing large project teams across multiple functions in the company.
• Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership.
• Ability to align strategic vision to tactical initiatives.
• Strong collaboration and decision-making skills.
• Broad business perspective and understanding.
• Strong problem-solving and analytical skills.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's Degree or its equivalent in experience.
• Master's degree preferred.
• PMP or equivalent Professional Project Management certification is a plus.
• Extensive knowledge and understanding of products, service, implementation, technical, training, financial and sales organizational operations would also be a plus.
• Demonstrated success in managing multi-line product projects.
• Proven track record of maintaining effective Project Team relationships in a highly matrixed environment.
• Must possess a proven ability to work effectively with an aggressive, demanding client and project teams. Must be able to work well under pressure and have a high tolerance for stress.
• Must possess excellent organizational and time management skills for managing multiple, diverse, and conflicting projects.
• Must possess excellent communication, presentation, facilitation, and team leadership skills.
• Demonstrated ability to effectively communicate with executive level managers in a project-oriented setting where project risk is substantial and communication requirements are highly complex.
• Demonstrated ability to build effective teams in a project-oriented setting where the team is large, geographically dispersed, and may have conflicting priorities and/or goals.
• Demonstrated ability to develop and maintain highly complex, leveled, and balanced Project Plans using Workfront, or other comparable Project Management tools.
• Demonstrated ability to identify and mitigate project risks to successfully meet project objectives.
• Experience and understanding of voice of the client / customer insight tools and methodologies is desirable.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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