Reports to: Program Director

Revised: 12/21/2021, 07/01/2022

Job Summary & Responsibilities

The Program Manager is a member of Advocate’s Management Team, along

with the Executive Director, Program Director, Field Supervisor and CEO. The

primary responsibility of the Program Manager is to perform functions of the

“Psychiatric Rehabilitation Specialist” as defined in COMAR 10.21.21.

The Program Manager:

1. Develops and assures that rehabilitation services meet the needs of the

individuals served by the program;

2. Educates direct care staff on how to provide rehabilitation services that

correlate to the goals identified in the individual's Individual Rehabilitation

Plan.

Advocate also requires Program Managers to perform certain Management,

Supervisory, Training, Administrative and Direct Care functions, in addition to

those required by COMAR.

Summary of Essential Job Functions

Management Duties of the Program Manager include, but are not limited to:

• Review and implementation of COMAR regulations and CARF standards
• Programming, planning, and coordinating of group-service delivery
• Assist in developing, reviewing and implementing policies and procedures
• Managing corrections in the EHR with clear, transparent documentation of

rationale

• Review a sample of client record each month, in support of quality

assurance processes

• Review authorization materials related to concurrent renewals, ensuring

they are well written, accurate, and support medical necessity

• Visit with clients each month, in support of authorization information
• Update Medical Necessity Determination documentation in support of

authorization renewals

• Respond to authorization denials, and implement corrections and/or

appeals

Supervisory Duties of the Program Manager include, but are not limited to:

• Document staff feedback related to documentation of Quality Assurance, in

a clear and concise way that promotes transparency and improvement

Training Duties of the Program Manager include, but are not limited to:

• Orient and train new staff on matters related to medical record

documentation, as well as authorization documentation

• Provide monthly training during full staff meetings on documentation

improvements

Administrative Duties of the Program Manager include, but are not limited to:

• Use all available reporting (visit reports, idle chart reports, etc) to enhance

communication and to contribute to performance improvement of

employees, as well as the company

• Update Advocate’s shared calendar to communicate trainings and other

appointments

• Daily attention to tasks, messages, emails, voicemails, and support desk

communications

• Act as liaison to Advocate’s Community Advisory Committee, conducting

meetings at least quarterly, and reporting outcomes to the Management

Team

Direct Care Duties of the Program Manager include, but are not limited to:

• Plan and implement activity programming
• Conduct monthly visits with clients scheduled for authorization renewal, to

help assess Medical Necessity

• Facilitate, or designate facilitation, of educational, informational, and

socialization groups for clients

• Respond to client Warm Line calls when scheduled to be on call
• Clinical documentation in Advocate’s EHR
• Other duties as assigned

Minimum Requirements & Qualifications

Candidates must have sufficient qualifications, knowledge, and experience to

execute the duties of the Program Manager position.

The Program Manager shall be knowledgeable of the regulations applicable to

the Psychiatric Rehabilitation Program which Advocate operates.

Program Managers must be either a:

1. Licensed mental health professional; ~or~

2. A Rehabilitation counselor who is currently certified by the

Commission on Rehabilitation Counselor Certification; ~or~

3. A (minimally) Bachelor's prepared Certified Psychiatric Rehabilitation

Practitioner (CPRP)currently certified by the U.S. Psychiatric

Rehabilitation Association.

4. Program Managers must be certified in First Aid/CPR, and

5. Pass a mandatory and required criminal background check.

Compensation

Compensation is paid at a rate of $55,000 to $65,000 per year. This is an

exempt, full time position, minimum 40 hours per week. (see Advocate’s

Employee Manual for additional benefits)

Schedule

Program Managers are scheduled to work Monday through Friday from 9:00 am

until 5:00 PM and are required to be available beyond scheduled work days/

hours (or on holidays), from time to time, to meet the needs of clients, staff and

the company. (see Advocate’s Employee Manual for a list of holidays observed

by Advocate)

Program Managers may be required to be “on-call” outside of scheduled

business hours, to accept emergency calls from clients through Advocates

“Warm Line”.

Program Managers are required to attend Advocate’s monthly Full Staff Meeting,

and to at attend at least two (2) meetings per month with the Program Director

(s) for supervision and training.

Time Keeping & Reporting

Program Managers are required to follow procedures for Salaried Employees, in

Advocate’s Time Keeping Policies and Procedures, to record the hours they

work.

Disclaimer

The above statements are intended to describe the general nature and level of

work being performed by people assigned to this classification. They are not to

be construed as an exhaustive list of all responsibilities, duties, and skills

required of personnel so classified. All personnel may be required to perform

duties outside of their normal responsibilities from time to time, as needed and

must abide by Advocate’s Policies and Procedures as modified and revised from

time to time. This document is hereby incorporated into Advocate’s Policies &

Procedures Manual.

Advocate Support Services, Inc. 1783 Forest Drive, #251 Annapolis, MD 21401 T 866-277-2080 F 800-372-0799 www.AdvocateSupport.com

Position DescriptionProgram Manager