About Us

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

• Provide instructional training for new and existing employees on subjects/topics, including but not limited to Crisis Intervention/Management (Therapeutic Crisis Intervention), De-escalation, Safety and Emergency education, Behavior Management, Milieu Management, and other trainings required to meet licensing standards and funding requirements
• Develop, administer, and evaluate pre-and-posttests to validate competencies and ensure learning occurred
• Assess employee skill set and knowledge through observations and during trainings and devise and communicate a plan for increasing skills and knowledge; communicate skill set and knowledge deficiencies with immediate management and devise a plan of action to address observed deficiencies
• Conduct ongoing unit/cottage observations to monitor how employees are applying skills; identify safety issues and training needs and develop performance improvement plans to address and correct observed training needs
• Attend staff meetings to provide updated training needs, reinforce previous training, or training debriefings
• Develop and facilitate ad hoc training when needed
• Regularly monitor working environment to ensure environment is free of hazards; work with program staff to minimize risks
• Other duties and projects as assigned

• Maintain an accurate record of completed trainings through EVOLV; complete certificates for completed training to retain in employee file and meet licensing requirements; provide timely documentation of training issues

• Assist Human Resources team with new hire orientation and onboarding; provide follow-up with new employees and management per an established touch-point schedule (i.e., 30, 60, 90 days from date of hire). Will also work closely with HR and program management leaders to design and implement training programs aimed at increasing retention and lowering attrition/turnover
• Work closely with program leadership and management to develop and execute program goals of becoming and maintaining a zero-restraint facility
• Provide ongoing training to assist program leadership, management, and staff with building teamwork, improving communication, processes and procedures, and working in a collaborative manner
• Work closely with Facilities Management to coordinate and conduct Emergency Management Drills, Fire and Safety and Code alerts
• Attend staff meetings to provide updated training needs, reinforce previous training, or training debriefings
• Provide one-on-one coaching for employees needing training on how to effectively interact with youth, handle a crisis, or how to de-escalate a situation
• Work closely with program leadership, management, and staff to investigate incidents
• Develop and maintain strong working relationships and partnerships with program leadership, management, and staff to ensure resident needs and program goals and objectives are being met
• Work closely with the Associate Executive Director, Program Director, Clinical Director and Corporate Human Resources to ensure licensing standards and Agency policies and practices are managed and administered properly and efficiently and support the needs of the youth and the program

• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with youth, parent(s)/guardian(s), staff, and the community

• Bachelor’s degree in training and development, Organizational Development, Social Work, Social Services, or closely related field (additional years of training experience may be considered in lieu of education) OR a combination of Education and/or training, development, and work experience equal to 4 years
• Demonstrated ability for identifying internal/systematic issues and finding solutions
• Strong working knowledge of the ADDIE model
• Ability to motivate learners to take an active role in their learning
• Ability to use sound judgement and always maintain confidentially
• Strong verbal communication and presentation skills with the ability to positively convey a message
• Ability to adapt training techniques and adult learning theory to various groups (different learning styles)
• Demonstrated ability to evaluate training effectiveness
• Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making, and meet department and Agency goals and objectives
• Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines
• Strong interpersonal and people skills with the ability to work independently within a team environment and with a diverse group of people
• Proficient with Microsoft Word, Excel, and Outlook

• Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work
• Meet Therapeutic Crisis Intervention (TCI) train-the-trainer requirements within first year of employment

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more!
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services
• Discounted Gym Memberships

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 50 lbs.