Job description

Job details

Job reference
REQ0967
Date posted
31/10/2022
Application closing date
18/11/2022
Location
Leyland
Salary
£24,282 - £26,395
Package
Generous Benefits Package
Contractual hours
36.25
Basis
Full time
Job category/type
Customer Services
Attachments
Blank

Progress Connect Officer

Job description
PROGRESS HOUSING GROUP

JOB TITLE: Progress Connect Officer
GRADE: Grade 6 - £24,282 - £26,395
LOCATION: Leyland / Hybrid
CONTRACT: Permanent
HOURS: 36.25 hours per week

ABOUT THE POST:

“A career in Progress Housing Group is an opportunity to have a direct impact on the service provided for our community.”

This is a great opportunity to join a successful, high performing Customer Contact Team, in an ambitious business that is always striving to move forward. Progress Connect is a pivotal role within the group, providing a wide range of services that feed into the wider business. We are committed to providing our customers with a high level of customer service whenever they need to contact us.

WHAT WILL THE RIGHT PERSON LOOK LIKE?

We are passionate about placing our customer at the heart of everything we do, and they deserve exceptional customer experience from us. We would like you to hold that principle, be bold and enthusiastic. You will be someone who truly cares about the customers, who demonstrates empathy and compassion when considering individual needs. We are looking for someone who can work within a team but also use their own initiative to problem solve and adapt to change in a complex organisation.

WHAT WILL YOU BE DOING?

To provide a first point of contact response to queries, you will answer customer calls across a number of areas. Duties will include, handling customer enquiries, answering general inbound calls, providing information and directing calls to the relevant department or individual. An ability to recognise and prioritise certain information is necessary, as is the right approach when handling customer enquiries.

You need to be computer-literate, although training in specific company software will be given. Good listening, organisational and problem-solving skills are a must for this role. In a call centre environment.

You can look forward to:

• 26 days holiday – earn more days the longer you’re with us, with the option to buy and sell too!
• Have your birthday off on us!
• Staff discount through our health plans
• Enhanced Maternity, Paternity, adoption packages
• 1 paid voluntary day a year
• Internal first approach to recruitment
• Enhanced occupational sick pay
• Work life balance
• Training & Development opportunities allowing you learn, to earn more

This is an excellent opportunity for someone looking to build on their career and work within a fast paced service. Please apply to hear some more!

Progress Housing Group values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Association. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

We’d especially like to hear from anyone living in one of our homes or communities. For further support contact our Progress Futures team, this is a free service for Progress Housing Group tenants that helps them access training, apprenticeships and employment support to improve their job prospects and achieve their goals. https://www.progressgroup.org.uk/futures/

Additional Information

Application Closing Date: 18th* November 2022*
Interview Date: W/C 28th* November 2022*

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

Job Type: Permanent

Salary: £24,282.00-£26,395.00 per year

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