The Project Manager is responsible for directing day-to-day operations of the federal site program and implementing programmatic and administrative policies and procedures in order to attain program goals and objectives. The Project Manager is also responsible for making programmatic as well as administrative recommendations to the Director of Contract Operations in accordance with Didlake's overall goals and objectives; and, serves as the primary liaison between Didlake Corporate office and its clients and staff. The Project Manager also serves as a team leader who is responsible for establishing and maintaining a positive and constructive team spirit among all Didlake/site staff members

• Directs and reviews the work of all contractor personnel who process mail each workday to ensure compliance with mail processing standards and operating procedures and the requirements of this contract. The Project Manager shall have the authority to discipline the personnel employed under this contract and to secure additional resources (personnel, supplies, attire) from the contractor as needed to meet the requirements of this contract.
• Recommends to the COTR as appropriate new or proposed revisions to mail processing guidelines and instructions to ensure efficient and effective operations.
• Provides on-the-job training in mail processing methods and procedures to newly assigned messengers and develops visual aids as required to promote operational efficiency.
• Directs data gathering from various productivity reports on the volume of interoffice mail pieces processed daily. Completes required reporting including contract and federal compliance documents, reports, and analyses as required.
• Resolves working-level complaints and/or problems regarding incorrectly sorted USPS and interoffice mail resolves all other operational problems within the scope of this contract and prepares a response within established time frames to all written service complaints received by/from the COTR.
• Ensures performance of routine maintenance on mailroom equipment. Institutes sorting configurations and system changes to accommodate increased mail volume and Peace Corps organizational changes.
• Ensures adequate personnel are available to accomplish required work and initiates replenishment actions for expendable equipment furnished by the Peace Corps.
• Reviews and implements safety procedures to meet federal and company standards; monitors activities where accidents may occur, halting any operation or activity constituting an imminent hazard to personnel or equipment; assists in the activities of the Safety Committee by providing technical and administrative support.
• Develops and implements quality control procedures, monitors the work produced under this contract, and initiates corrective actions to ensure conformance with established standards and procedures.
• Reviews, revises and maintains department payroll records.
• Manages department purchasing and inventory.
• Responsible for appropriate conduct and decorum of Didlake staff as dictated by Company policy and Peace Corps requirements.

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities and day support services. We provide rewarding and purposeful work.

Education:

• Bachelor's Degree or minimum of three (3) years college-level coursework plus five (5) years prior supervisory experience in handling time-sensitive oriented functions with at least three (3) years in the successful management of a mail and messenger activity equivalent in scope and complexity is required.

Skills and Abilities:

• Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Comprehensive knowledge of mail management and current USPS postal regulations.
• Must have comprehensive knowledge of the operation and use of personal computers.
• Strong familiarity with federal contracts, budgets, safety, and personnel management regulations is required.
• Must possess strong interpersonal skills to interact, train, and resolve the personnel issues of mailroom and facility clerk staff with various disabilities.