Job description
Serves as an internal liaison between the Safeguard BAM distributors or Deluxe sales team and the Plant. Responsible for understanding customer needs and ensures successful service and delivery to customers. Provides the internal quote, order support and follow-through for projects from start to finish. Responsible for successful project management and acts as the single point of contact for BAM distributors or Deluxe sales team.
Acts as the single point of contact for BAM distributors or Deluxe Sales team to ensure consistent accuracy, efficiency and customer satisfaction on orders, estimates and delivery of products. Communicates by phone, fax or email. May meet with partners on or off-site.
Manages orders throughout the process, ensuring orders are correct and will be delivered on time.
Obtains job specifications, submits quote requests, and provides quote letters to BAM distributors or Deluxe sales team. Coordinates with Purchasing on outsourced items.
Prepares estimates through coordinating directly with shop floor management and personnel to collect first hand data required to complete accurate quotes utilizing available equipment.
Maintains communication with the BAM distributor/Deluxe sales team, customer and internal teams. Contacts distributor/sales/customers with file problems for resolution if necessary. Responds to inquires including tracking numbers for proofs and deliveries, questions or concerns.
Basic Qualifications (BQs)
Education and Experience: HS/GED and 4 years experience in Customer Service. Knowledge of Microsoft Office (Excel, Word, PowerPoint). Knowledge of AS400, OMS and SAP.
Preferred Qualifications (PQs)
Education: Associates
Experience: Basic mathematical skills. Strong written and verbal communication skills.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
Department: Corporate Fulfillment
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent
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