POSITION SUMMARY:

The Quality Assurance Specialist provides administrative support to Family Support Services program and program staff.

QUALIFICATIONS:

• Bachelor's degree in social services field, social work preferred.
• Experience providing administrative and clerical support in a fast paced office environment.
• Must be detailed oriented with excellent communication and organizational skills.
• Demonstrate initiative, resourcefulness and problem solving skills.
• Good computer skills in MS Word, Excel and Publisher.
• Ability to establish and maintain working relationships with staff and community partners.
• Commitment to providing outstanding customer service.
• Must be able to work independently and as part of a team.
• Must be self-aware, flexible, adaptable and teachable.
• Ability to work with confidential information.
• Visual and auditory ability to observe critical incidents and the physical ability to act swiftly in an emergency situation.
• Ability to adequately observe participants' activities, enforce safety regulations and apply appropriate policies and procedures.
• Must possess the ability to lead and interact in group activities and perform related physical skills.
• This position requires sitting and in-putting on a computer for extended periods of time.
• CPR and First Aid certification required within 30 days of hire and must be from one of the following certifying organization: American Red Cross, American Heart Association, or American Safety & Healthy Institute.

ESSENTIAL FUNCTIONS:

• Provide administrative support to program and program staff.
• Responsible data entry into program approved systems.
• Generate required program reports.
• Assist in researching, developing, and monitoring data collection forms.
• Assist in development of data tracking systems.
• Perform audits and input changes as needed.
• Participate in data management systems trainings as required.
• Ensure accurate documentation compliance and timely processing.
• Coordinate and manage data collection policies and procedures.
• Assist in maintaining accurate data.
• Manage time and priorities effectively to deliver quality projects and meet deadlines.
• Perform other administrative tasks as assigned and assist with maintaining proper document storage and auditing.
• Attend all required staff meetings and trainings.
• Work independently and as a team member to assist in programming that meets contract goals and provide a high level of service that is engaging and meets the needs of the participants.
• Ability to work effectively with others in alignment with the YMCA 4 Core Values.
• Models the 4 Core Values in all aspects of position responsibilities.