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This is a Stanford Health Care job.

A Brief Overview
Plans, coordinates, monitors, and improves clinical care and services. Leads multiple small to medium scale, service or unit specific, performance improvement initiatives to improve healthcare delivery, quality of care, accountable care performance, and health equity. Combines the clinical acumen required to change practice with the leadership skills to influence clinical processes, systems, and outcomes. Examine effective models of care delivery for opportunities for optimization and to decrease waste within the systems of care. Identifies opportunities for unit/service based improvements based on evidence based practices, regulatory and accrediting agency requirements, data analysis of high risk, high volume and/or problem prone processes, and process mapping for workflow redesign.

Locations
Stanford Health Care

What you will do

• Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

• Reviews SHC and Quality, Patient Safety, and Effectiveness Department quality goals to identify opportunities for improvement and to ensure current projects are working to meet unit-based/service specific and organizational goals.

• Performs, coordinates, and facilitates quality improvement, patient safety activities, health equity and clinical effectiveness initiatives, committees, and workgroups for assigned projects to achieve unit/service goals, working collaboratively with physicians and staff of designated unit/service.

• Identifies, designs and implements new processes and clinical care, based on evidence, to continually improve patient care and outcomes and to achieve performance targets.

• Performs data analysis; creates & interprets data displays, including clinical, cost, and patient satisfaction data. Works collaboratively with Technology & Digital Services (TDS), Finance, and others to support the definition and inclusion of key metrics to develop meaningful dashboards, reports, and data visualizations and leverage the data and insights necessary to inform tactical planning, evaluation and the improvement of projects, programs and clinical operations and ensure the validity and accuracy of the data. Utilizes Microsoft programs, Crystal Reports, MIDAS, Business Objects, Vizient, and other applications & databases.

• Actively coach cross-functional teams and leaders how to continuously raise the standards of excellence in quality outcomes.

• Evaluates data, makes judgments, and recommendations regarding quality improvement work, including but not limited to resource utilization, physician practice patterns, and clinical pathway effectiveness. Designs and develops dashboards and other innovative data visualization using business intelligence tools.

• Provides guidance in understanding and using SHC data models & systems, and acts as resource in the interpretation and use of data generated and utilized by the department.

• Provides content knowledge in the interpretation, implementation, and maintenance of standards to match external requirements (e.g., Joint Commission, CMS, Title 22)

• Advises on the appropriate use of quality improvement tools and methodologies, such as PDCA, Lean, Six Sigma, and Statistical Process Control Analysis.

• Assesses tests of change from Clinical Effectiveness projects and makes recommendations for achieving goals.

Education Qualifications

• Bachelor’s degree from an accredited college or university.

Experience Qualifications

• Three (3) years of experience required; preferably within a large acute care hospital or health care system in one or more of the following areas:

• Data-driven performance improvement

• Quality assurance/quality improvement

• Value-based care

• Clinical experience, such as nursing or pharmacy

Required Knowledge, Skills and Abilities

• Ability to utilize the Clinical Effectiveness framework to ensure that performance improvement initiatives focus on improving outcomes, appropriateness of care, patient centeredness, and value.

• Ability to coordinate project initiatives, meetings, and clinical program management to achieve service and unit specific goals and strategic direction.

• Knowledge of change management tools/techniques and is able to apply them to projects.

• Knowledge of and ability to apply multiple performance improvement methodologies and tools to projects (e.g. Lean, Six Sigma, FMEA).

• Knowledge of advanced quantitative skills and ability to use statistics to evaluate and interpret data, summarize results and make recommendations.

• Knowledge of project management and change management methodologies and tools.

• Ability to understand and use structure to drive process changes and how to use processes to drive towards desired outcomes.

• Ability to work collaboratively in a multi-disciplinary environment.

• Ability to demonstrate sound judgment and reasoning.

• Knowledge and ability to use decision support systems such as Access or other relational databases.

• Ability to understand and use information technology to drive process changes.

• Ability to influence effectively to create synergy, prioritize projects, set goals and actions plans, and measure impact.

• Ability to stay abreast of inpatient quality measures receiving external visibility and attention (e.g. CMS, HealthGrades, US News & World Report, HEDIS, PQRS).

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-RL1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.