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SUMMARY

This position is responsible for the day-to-day administration of the Quality Management System on account(s) of higher complexity including adherence to company and industry standards

ESSENTIAL FUNCTIONS

Coordinate and lead continuous improvement activities as needed

Provide regular and proactive communication to customers and Ryder Management

Design, implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations

Coordinate and lead continuous improvement activities using fundamentals of Lean and Six Sigma as needed

Support regulatory compliance and certification requirements

Establish agenda and frequency, and lead of the regular Management Review meetings

Perform all functions related to Quality Assurance for a start-up or expansion

Engage the operations team and the customer to ensure achievement of business objectives

Design, implement and monitor the system for the effective collection, analysis and presentation of non-conformity data

Design the reports to review effectiveness of the Quality Management System

ADDITIONAL RESPONSIBILITIES

Assist in implementing and maintaining Customer Satisfaction Management and Scope Management processes

Identify location training needs for Quality Assurance topics, develop the training materials and deliver to identified employees

Independently performs assignments with instruction limited to results expected

Determines and develops approach to solutions

Exerts influence on the overall objectives and long range goals of the organization

Manages Diversity and Inclusion

Performs other duties as assigned.

EDUCATION

Bachelor's degree Business/Engineering/Supply Chain or a minimum 8 years related work experience.

EXPERIENCE

Nine (9) years or more experience Operations Management experience

Seven (7) years or more experience Quality Management/Process Improvement

Seven (7) years or more experience Process Mapping and Standard Operating Procedures documentation and project management experience preferred

SKILLS

. Acts independently to determine methods and procedures on new assignments. Business Acumen

Develops and delivers effective presentations.

Ability to build strong customer relationships. Drives for results

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Has approachability and is comfortable around higher management

Ability to work independently and as a member of a team.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Capable of multi-tasking, highly organized, with excellent time management skills.

Builds and manages effective teams.

Ability to lead/manage others. Decision Quality. Managerial courage

Ability to be comfortable and effective with issues that lack clarity, structure or certainty.

Seeks to acquire knowledge in area of specialty.

Highly thorough and dependable. Integrity, trust and perseveranceDetail oriented with excellent follow-up practices

Strong verbal and written communication skills.

Demonstrates problem solving skills.

KNOWLEDGE

Proficiency required in MS Office; advanced level.

Demonstrated knowledge of MS Project, Internal Audit/Corrective Action Systems Software (e.g. JKT); advanced level; preferred.

LICENSES

Certified Six Sigma Green Belt (1 Year, preferred).

Other ISO9001 certification required if applicable to account (1 Year, required).

Other ASQ's Certified Quality Auditor (1 Year, preferred).

TRAVEL

Job Category: Quality

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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