Job description
Radio Dispatcher
(23000429)
This position is located in Cincinnati, Ohio
The mission of the Ohio Department of Mental Health and Addiction Services (OhioMHAS) is to provide statewide leadership of a high-quality mental health and addiction prevention, treatment and recovery system that is effective and valued by all Ohioans.
About Us:
Summit Behavioral Healthcare recognizes patient safety as a core value. All employees are required to participate in the organization’s strategic plan, providing quality services in an atmosphere which promotes patient safety in accordance with SBH policy*; and will report any patient safety issues to immediate supervision. It is further recognized that all employees utilize electronic means (i.e. email, phone and intranet features) to remain current with training and communication of pertinent safety issues.
What You'll Do:
- Maintains efficient communications, receives & transmits radio communication for Summit Behavioral Healthcare (SBH) personnel (e.g., Police Officers, Doctors, Nurses, Safety Officer, Maintenance); dispatches personnel & equipment as events occur, relays & clarifies information for personnel; creates/maintains/distributes a list of current mobiles/cell phones; operates in house overhead paging system; inputs/deletes information; monitors all alarms (e.g., fire, , generator, weather, etc.); maintains corresponding logs & records; maintains office security by ensuring building entry doors are locked; responds to code situations (e.g., red, black, gray, orange, blue, yellow & violet) with correct procedure; records all pertinent information. Creates, distributes and collects ID badges and keys as necessary. Monitors metal detector along with operating hand-held metal detecting wand as necessary. Monitors security camera system to direct SBH personnel to appropriate response locations and documents unusual events. Checks in/out visitors, professional personnel, and patients leaving and returning from passes.
- Operates VOIP equipment: answers & extends all incoming telephone traffic; places local, long distance and international calls for SBH personnel; places support team calls to unit pagers; ensures information on all long distance calls is accounted for; updates records/files in order to provide SBH personnel with informational services; update/deletes/changes voice mail/speed dial systems & creates corresponding records; provide Language Interpreter Services by connecting SBH personnel with contracted vendor; provide outside X-Ray services by connecting SBH personnel with contracted vendor; implements Call-Back procedure needed after regular working hours for maintenance problems, snow removal, housekeeping clean-up, code brown, etc.; exchanges required information daily from shift to shift; operates telephone computer system by inputting/changing/deleting information; notifies IT department for all telephone repair calls or SBH maintenance department needed to do repair; answers immediately the #3952 Emergency Line" with appropriate personnel & procedure after caller gives location & type of emergency (e.g., fire, code violet, code blue etc.).
- Maintains written logs & records, regarding daily activity in record book, newspaper receipts, long distance logs and vending machine refunds; forwards employees reporting off to call off line; distributes and collects vehicle packets and ensures proper completion of associated documentation; operates desk PC to access programs (e.g., Outlook, PCS, Lotus, etc.); updates SBH phone directory as needed.
- Performs other radio dispatcher duties: reads & understands SBH Hospital-Wide Policy Updates; attends all mandated training classes; maintains map of Hospital's grounds; greets/provides directions both in person & on phone to visitors, visiting dignitaries, delivery personnel, etc.; ensures fire department keys are signed out (recorded on key log) by authorized personnel/contractors; distributes refunds to visitors from vending machines; maintains directory containing emergency numbers (e.g., Police Departments, Ambulance Companies, Hospitals etc.); answers T.D.D.Y Machine (separate line) after auto answering & responds with appropriate information; maintains & updates all other forms & logs used in Switchboard Dept; follows other department procedures (refrigerator control sheet, memo board, etc.); Maintains a clean and professional work area.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Employee Development Funds
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
- Must be 18 years of age or older
- High school diploma or GED
- Or equivalent of Minimum Class Qualification For Employment noted above.
The final candidate selected for the position will be required to provide proof of Covid-19 vaccination in accordance with federal regulation Centers for Medicare and Medicaid Services Final Interim Rule 2021-23831 and 42 CFR 483.80 and 42 CFR 483.430(f), State of Ohio Administrative Policy HR-52, and OhioMHAS Policy HR-03.
Position Location Summit Behavioral Healthcare, 1101 Summit Road Cincinnati, Ohio 45237
- This position shall be filled in accordance with the provision of AFSCME/OCSEA Collective Bargaining Agreement.
- All answers to the supplemental questions must be supported by the work experience &/or education provided on your civil service application.
- All communication and/or status updates regarding this position will be relayed electronically, as OhioMHAS no longer accepts paper applications, thank you for applying online.
The final applicant must complete a background check and successfully pass a drug test as a condition of employment.
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