Redeterminations Supervisor

Full Time
Denver, CO 80203
$70,608 - $99,000 a year
Posted Just posted
Job description
Department Information


THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON WEDNESDAY, MAY 24, 2023

This position will have remote and hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:
  • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

  • Medical and dental health plans
  • Employer supplemented Health Savings Account
  • Paid life insurance
  • Short- and long-term disability coverage
  • 11 paid holidays per year plus vacation and sick leave
  • BenefitHub state employee discount program
  • MotivateMe employee wellness program
  • Excellent work-life programs, such as flexible schedules, training and more
  • Access to participate in employer-supported employee affinity spaces
  • RTD Eco-Pass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Description of Job

Salary Range:
$2,715.69 - $3,807.69 Biweekly
$5,884.00 - $8,250.00 Monthly
$70,608.00 - $99,000.00 Annually

The ESPI Redeterminations unit exists to administer and direct FAMLI premiums functions by implementing procedure and policies. To direct, administer, manage, and control the FAMLI premiums by reviewing, evaluating, and ensuring compliance with reporting and premiums due to the state, which involves basic knowledge of rules, account types and determining the entitlement, legitimacy, and eligibility of business employers for the FAMLI program. To enforce compliance with state law and regulations to ensure the integrity of the FAMLI Program and the solvency of the FAMLI trust Fund. They will have oversight of all employer registrations, local government opt-outs. They are responsible for monitoring and processing all premium payments that could not be performed by the employer, as well as handling all related delinquent wage filings and payments, overpayments, underpayments, overdrafts, refunds, and other bank account related issues. The unit is also responsible for ensuring employer compliance regarding participation in FAMLI and private plans. These responsibilities will include but are not limited to, the receipt, review and approval of all private employer plans, including self funded plans and will process all bonds, payments, and refunds associated with a private plan opt out “application” from an employer. The unit will primarily conduct outbound contacts through email or the online portal, but sporadically may receive inbound triaged contacts from the Employer Contact Center.

The main responsibility of the Monetary Redeterminations unit is to verify that the base period wages stated on a Claim for FAMLI Benefits are accurate and fall under FAMLI coverage. The unit plays a crucial role in determining if the claimant has sufficient covered wages to be eligible for benefits and the amount of weekly and maximum benefits that can be provided. The unit typically conducts inquiries to determine whether the claimant's wages are eligible for FAMLI coverage and can be used to establish a claim for benefits or if the worker was misclassified as an Independent Contractor and requires wage adjustments.

The purpose of this position is to supervise and direct the work of the team and ensure all established service level agreements are met within their area. The position will serve as a first line supervisor and will conduct all hiring, coaching, monitoring and performance management related activities, and will be the first escalation path for the team. Position will be responsible for meeting with their team regularly and ensuring system or process updates are communicated with staff. Position will track customer service and training trends to elicit updates needed to internal or external resources. Position researches, analyzes, and interprets FAMLI law, rules, statutes, and policies for employers, claimants and their representatives and manages the corrections of misreported wages to ensure accuracy of benefit calculations, and premiums due. . They will have oversight of unit’s work to ensure that wages submitted for correction are verified and updated timely. . Position serves as liaison for the work unit: coordinates and collaborates with other supervisors to identify and recommend changes in work processes and/or procedures to maximize team member’s skill sets to make the most of FAMLI resources. Position also provides the same liaison function to other FAMLI management members within and across the Division. Role models CDLE’s values and philosophy; encourages and rewards employees who adopt these values and philosophy.

Serves as an expert resource for employers, work unit, peers, staff and supervisory team by answering complex account issue questions; identify problem areas, monitor and provide input by collaboration and communication with other units and branches throughout the agency, including FAMLI Management.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Substitution
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for year basis.

Education and Experience
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
AND

Three years of professional experience in unemployment insurance, legal compliance, or determining eligibility for benefits programs.

Preferred Qualifications
:
  • Experience processing claims for benefits where critical information is missing or there is evidence of employee misclassification.
  • Supervisory/Management Experience
  • Experience with Salesforce
  • Performance improvement, professional mentoring and development experience.
  • Bilingual (Speak, Read, Write) in English and Spanish.

Required
Competencies:
  • Experience managing the day-to-day activities of staff
  • Experience with staff performance management and performance improvement activities
  • Developing new processes, procedures and ongoing improvements
  • Judgment and decision making
  • Strong oral and written communication skills
  • Strong collaboration skills
  • Customer service skills involving email and phone communications
  • Strong problem solving and conflict resolution skills

Conditions of Employment:
  • Must be a Colorado resident at time of application.
  • You must pass a thorough background check prior to employment which will include the E-Verify process

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

For questions regarding this recruitment, please contact: chris.mcgill@state.co.us


Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process
– Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES


The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.


The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jay Wilson, at jay.wilson@state.co.us
. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

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