About this role:

Wells Fargo is seeking a Redress Program Lead (Senior Lead Business Accountability Specialist) within Consumer and Small Business Banking (CSBB). This matrixed leader will provide support and oversight for the execution of redress activities in adherence with the Enterprise Redress Policy.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Ensuring redress policy adherence across multiple lines of business within Consumer and Small Business banking
• Lead, operationalize and continuously improve the CSBB Redress Program
• Act as an advisor to senior leadership to develop or influence plans, specifications, resource needs, and goals for multi-faceted, highly complex, or long-term risk mitigation and control strategies on behalf of the business
• Lead the strategy and resolution of highly complex current and emerging risks pertaining to redress which require understanding of business-specific knowledge related to financial crimes, operational risk, audit, legal, credit risk, market risk, IT, systems security, business process management, and applicable business acumen
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale, multi-faceted, long-term, or companywide strategies
• Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership

Required Qualifications

• 7+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Financial services operational and risk management experience; preferred knowledge of UDAAP
• Experience managing and operationalizing large and complex programs that cross multiple lines of business
• Redress policy and program experience
• Experience Identifying, mitigating and consulting around risk and regulations preferably within a financial services risk position
• Issue Management experience, including strong knowledge of the end-to-end process
• Experience driving and managing change in a large and complex matrixed organization
• Experience tracking and driving follow-through on proposed initiatives beyond approval into and through implementation while managing to tight timelines, competing priorities and successfully holding business partners accountable to meet critical deadlines
• Experience in business process management, identifying, assessing and controlling risk
• Strong written, oral and influential presentation communication skills; ability to adjust and guide discussions at multiple management levels, including executive.
• Experience working with and influencing all levels of management across multiple lines of business, with the desire and capability to become a trusted advisor to senior leaders - supporting, enabling and enhancing their direction and targeted results.
• Exceptional analytical and conceptual problem-solving capabilities with the agility to shift directions quickly as needed.
• A natural orientation toward probing deeper into problems in order to identify the root cause(s) and new or enhanced solutions.
• Solid business acumen including competency in identifying, comprehending and synthesizing internal and industry data, creating hypothesis of trends and assessing business risks.

Job Expectations:

• Up to 5% travel
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Locations:

• 1445 Ross Ave - Dallas, Texas
• 7001 Westown Pkwy - West Des Moines , Iowa
• 4101 Wiseman Blv -San Antonio, Texas
• 114 N Beaumont St - Saint Louis, Missouri
• 600 S 4th Street - Minneapolis, Minnesota
• 2600 S Price Road - Chandler, Arizona
• 401 S Tryon St - Charlotte, North Carolina
• 11601 N Black Canyon Hwy - Phoenix, Arizona

Required location(s) listed above.

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long - term incentive awards.

Please note: Job posting may come down early due to volume of applicants We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.