Job description

Clarke Customer Care – Hiring Refrigeration and Appliance Service Technicians.

Clarke Customer Care is New England’s fastest growing service company. Our service team focuses on Sub-Zero, Wolf, Cove, Scotsman and Best brand appliance; this allows us to provide our customers with superior customer service and responsiveness with fewer return trips. If you’re tired of having to service 20 different brands and looking for an opportunity to become a proficient technician repairing high-end appliances in beautiful homes, then Clarke Customer Care is for you.

Clarke Customer Care is a family-owned business that cares about our employees and has created a culture that promotes unity and inclusion. We focus on a technician’s personal and professional growth, and we offer a training program that strives to make people exceptional technicians. We invest in people and in the past have hired techs with no appliance repair training. The right individual with a great attitude, some mechanical ability and the drive to be part of a terrific team can be successful with our guidance.

Our company recognizes that in order to have the best employees in the business we need to offer an exceptional comprehensive benefits package.

• Competitive pay
• BC/BS Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Matching 401K
• Paid Time Off
• Paid Holidays – Including the day after Thanksgiving
• Quarterly Bonuses
• Unlimited Optional OT
• Tuition Reimbursement
• Referral Program

In addition to the above benefits as a technician you also receive.

• Company van – Dispatched from your home
• Fuel card and vehicle maintenance program
• Company Cell Phone
• Company Laptop
• All tools and diagnostic equipment
• Uniforms
• Work boot reimbursement program
• Parts and full technical support

Our goal as a family company is to ensure there is a proper work/life balance for our technicians. We offer a Monday – Friday daytime schedule with no nights, weekends or on-call. Our dispatch team schedules your day and although out of control things happen during your shift our goal is to get you home for dinner. Saturdays are an optional, not mandatory, overtime day.

We will train you to:

• Diagnose, and repair high end home appliances
• How to effectively communicate with the Customer
• How to look up and order parts using our software program
• How remove and re-install products
• Maintain truck stock inventory within company guidelines and standards

What you bring to Clarke Customer Care.

• A strong work ethic and be driven to deliver exceptional service experiences
• Be a self-starter who is willing to become a better technician
• Enjoy customer service side of the job to earn the trust of our sophisticated clientele
• Strong interpersonal, communication and customer service skills
• Want to work in an environment that recognizes and rewards potential
• Detail orientated and be able to follow processes and procedures
• Takes pride in their quality of workmanship
• Valid Driver’s License with clean driving history
• Ability to be CORI certified (background screening)
• Ability to pass pre-employment physical and drug screenings
• Ability to lift 60 lbs., push 100 lbs. and pull 50 lbs.

Experience

• Preferred some experience with repair with appliances, electronic or mechanical items
• Maintenance and repair background
• Ability to read diagnostic materials
• Computer technical knowledge

The Clarke family has been a respected name in the premier appliance industry for over 30 years and every employee truly feels part of the family. If you are looking for a rewarding career opportunity in appliance repair, with a company that genuinely cares for you, your family and your success then look no further than Clarke Customer Care.

Job Type: Full-time

Pay: $42,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
To ensure the safety of our staff and customers, we supply the highest grade PPE for our technicians.

Application Question(s):

• We are hiring in Massachusetts, Rhode Island and Connecticut.

Work Location: On the road

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