Job description

CAMS (Community Association Management Services), one of the fastest-growing HOA management companies in the southeastern US, was founded on the simple idea that people come first, and this idea is at the core of everything we do. We have been in business since 1991 and pride ourselves on being an innovative, flexible company that works together as a team to achieve our goals.

Why We Need You

CAMS is currently seeking a full-time, in-house Regional Director to support the on-site community operations in the Charlotte, NC market. In this hands-on leadership position, you'll be responsible for business retention by ensuring that our clients receive the highest-quality customer service, meeting financial and operational goals and growing our client base in the region. In addition, you'll serve as a mentor for your team and lead them in their personal and professional development.

What You'll Do Here

• Directly oversee and manage performance requirements for On-site Community Managers
• Work closely with the business development team to provide local expertise, promote the CAMS brand, and foster new business growth within your region
• Communicate periodically with the top 10% of Community Association Board Presidents for the region
• Monitor the account management processes and make recommendations for change that enhances quality, efficiency, and costs
• Provide leadership to plan and execute company strategies and operations
• Provide oversight for continuous quality improvement initiatives while building and maintaining positive relationships with clients and service providers
• Work with the Regional Vice President and Senior Vice President to identify resources to meet operational needs
• Work with the HR Team to recruit and retain high-quality team members
• Work with CAMS Process Leaders to understand and implement business processes
• Ensure we are adhering to the requirements of our service agreements with each customer

New Business Efforts

1. Participate in efforts to increase CAMS’ market presence. Network with key local vendors, builders, developers, and potential customers.

2. Lead transition of new properties from Business Development to an assigned community manager.

3. Act as liaison of business development team.

4. Recommend and implement value added services for competitive advantage as appropriate.

5. Attend sales calls and meetings for new business as coordinated by Business Development.

6. On an as needed basis, work with Business Development Team in preparing proposals and contracts.

Developer Consulting

1. Act as liaison to builders and developers around the region.

2. Assist in development of annual budgets for developers.

3. Attend meetings and provide trusted guidance to developers regarding association setup.

Requirements

• Proficient in all Microsoft Office applications
• Leadership qualities and mindset in regards to managing people and their output
• Excellent reasoning, planning, and time-management abilities
• Superior written and verbal communication skills
• Capable of multi-tasking, staying organized and paying strong attention to detail
• Self-starter who is motivated, proactive, and able to work quickly and accurately
• Able to meet various attendance requirements
• Excellent interpersonal and relationship-building skills

Education, Licensing, & Experience

• Minimum of five (5) years experience in HOA/POA management/supervisory role
• CMCA required; AMS and PCAM strongly preferred

Benefits & Salary

The position is full time and the salary is competitive and commensurate with experience.

The CAMS compensation package includes:

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k) with employer match at 1-year mark of employment
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program
• Bonus opportunities to be discussed in the interviewing stages
• Cellphone stipend
• Reimbursement for business mileage traveled

Life in Charlotte, North Carolina

If you have considered relocating to a new area, Charlotte, NC, has a lot to offer. Charlotte has tons of world-class dining and shopping, live entertainment, professional sports teams and is close to beautiful Lake Norman. The Queen City would make the perfect home for someone looking to embrace the perks of city life and have opportunities to enjoy nature just a short drive away.

Office Location

Our office is located at 1515 Mockingbird Lane Suite 600 , Charlotte NC 28209

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlotte, NC 28209: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HOA Management: 5 years (Preferred)

Work Location: In person

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