Regional Director of Store Lab Operations

Optical lab and Multiple Location management experience required.

JOB DESCRIPTION:

Under the direction of the VP of Lab Operations, the general responsibilities of this position are to oversee 240 store labs. This position ensures staffing, training, quality, productivity, and maintenance are managed in accordance with expectations. This is a leadership role, responsible for the development and engagement of senior lab leaders. This director position oversees store lab operations, driving adherence to company policies and procedures, as well as managing overall lab expense for the organization.

KEY RESPONSIBILITIES:

• Responsible for the daily operation of store labs, ensuring operations meet or exceed all key performance indicators.

• Deliver an annual operating plan that contemplates store growth, staffing requirements and

equipment needs.

• Develop and implement operational standards for all stores, leading to a reduction in overall cost,

with improvements in both quality and customer service.

• Develop high caliber multi-unit leaders and build succession plans throughout the lab organization to

support growth.

• Create a culture of operational excellence, accountability, and collaboration where teamwork and

active problem-solving result in continuous improvement.

• Lead strategic planning for store labs, supporting continual growth, including equipment acquisition,

personnel and process evolution.

• Owns research, testing and purchasing of lab equipment to support efficiency/cost improvements.

• Perform various cost analyses to determine the build/repair versus buy.

• Oversee store lab budgeting activities across the chain.

Minimum Qualifications

• 10+ years of optical manufacturing experience

• Must have multi-unit experience

• Subject matter expert on optical manufacturing theory, process, maintenance, and repair

• Strong financial acumen and the ability to analyze data and identify trends

• Able to foster collaboration across departments

• Proven success in developing field leaders and managing teams

• Ability to travel >80%

• Must live or relocate to transportation hub such as Dallas, Chicago, Minneapolis, etc.