Job description
Job Title: Regional Manager
Department: Operations
Reports
to: Director of Property Operations
Portfolio: Mid Michigan
At Redwood, we know we are only as successful as the people who power us. Our employees are passionate, they are talented, they are empowered to make decisions that positively affect the lives of our residents. From site personnel to corporate leadership, our employees demonstrate Redwood's commitment to deliver more than expected, communicate openly and honestly and demonstrate integrity in all aspects of our business. As we continue to grow, we seek these same qualities in every team member we bring on board.
Redwood is currently looking for a Regional Manager to join our talented team and positively impact our organization.
General Purpose:
Under general direction of the Director of Property Operations, the Regional Manager is responsible for managing the operations of the assigned portfolio by providing support and leadership to Regional Service Supervisors, Neighborhood Managers, Leasing Professionals and Service Technicians; communicating goals and objectives and ensuring all policy and procedural compliance matters are met. They are responsible for the profitability of an assigned group of properties where results are measured by the overall economic performance. They will conduct all organizational business and practices in accordance with Redwood Living, Inc. policies.
Essential Duties and Responsibilities:
- Directly responsible for managing the neighborhood in order to achieve budgeted goals.
- Responsible for accounts payable, accounts receivable, payroll and monthly reporting.
- Approve payables for specified assets (within approval guidelines)
- Staff Management
- Responsible for hiring, reviewing, managing, performance appraisal, and terminating site associates as needed.
- Manages employment or contracting for services of maintenance, housekeeping, leasing, and grounds-keeping.
- Assist with company-wide initiatives and training programs
- Provide advanced level of customer service when dealing with clients, associates and vendors.
- Maintains neighborhood compliance.
- Responsible for coordinating inspections and audits with banks examiners, equity partners, state agencies, and local government officials.
- Responsible for staff adhering to all fair housing laws.
- Responsible for the oversight of the marketing of the neighborhood through various sources of print, online media, networking, and event management.
- Directs preparation of financial statements and reports on status of neighborhoods such as occupancy rates and dates of lease expirations.
- Communicates the status of projects and issues with the Director of Property Operations on a regular basis.
- All other related duties as assigned.
Miscellaneous: Maintains a record of acceptable attendance and punctuality. Observes all company rules and safety procedures.
Behavioral Skills:
This position requires incumbents to exhibit the following behavioral skills:
Respectfulness; Business Acumen; Trustworthiness; Ability to work independently and without close supervision; Leadership; Need to possess excellent troubleshooting skills; Must have good customer service skills; Must have the ability to work under pressure; Strong Time Management skills; strong analytical thinking skills, Must have a hands on inclination.
Minimum Qualifications, Education and Certifications:
- HS Diploma or GED required.
- Bachelor's Degree is preferred.
- 3 Years of Sales Management Experience Required
- Proficiency in Microsoft Office Suite required.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with mathematical concepts such as accounting and fundamental geometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Up to 50% Travel is required in this role.
Working Conditions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet. The employee is frequently required to stand and walk. The employee must regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds. Outside work may be required on-site.
Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.
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