The Desk Adjuster will investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with client guidelines. The adjuster will provide timely, accurate, fair, and professional service to all clients and insured parties while maintaining a high level of production. Must have property claim handling experience.

Key Responsibilities:

• 
  Investigate weather claims in Minnesota, Indiana, Kentucky, Tennessee, Texas and Missouri.
• Conducts thorough investigations, as outlined in the claim handling guidelines and best practices
• Denies, settles, or authorizes payments to property claims based on coverage, field reports, and verifiable damage
• Interviews, telephones, or corresponds with insureds, claimants, vendors, carriers, witnesses, public adjusters, attorneys, etc. to gather important information to support the claims; including proofs of loss
• Sets proper reserves
• Takes recorded statements as needed
• Reviews and evaluates property claims for coverage and further claim handling procedures to conclude within required statutory time frame
• Interpret policy language and evaluate coverage issues of multiple different policies and endorsements
• Addresses diaries, emails and voicemails
• Prepares technical claim documents and correspondence
• Prepares report of findings of an investigation
• Contributes to department efforts with an emphasis on team collaboration
• Other Duties as assigned.

Qualifications:

• 
  Three plus years of property claim handling experience with a minimum of two years desk experience
• Two years minimum experience in handling weather related claims
• Experience with Guidewire/Claim Center preferred
• Xactimate estimating experience required. Ability to collaborate an estimate is required.
• Experience handling claim supplements
• Must hold or willing to obtain a valid claim adjusting license in Minnesota, Indiana, Kentucky, and Texas.
• Strong Writing Skills related to policy interpretation is a must
• Decision making skills and the ability to work independently
• Good organization and time management skills
• Analytical and proactive claim handling skills
• Excellent customer service skills
• Proficient oral and written communication is a must
• Proficient computer & typing skills - working knowledge of MS Office: Word, Excel and Outlook
• Good organization and time management skills
• Familiar with a variety of field concepts, practices and procedures