Job description

About us

We are a professional, rewarding, fast-paced organization and our goal is to help YOU have a huge win under your belt in this phase of your career & to always say, “I’m a part of building something special..

Our work environment includes:

• Work-from-home
• Growth opportunities
• Monthy & Quarterly Bonuses

North American Learning Institute (NALI) is an eLearning organization that has developed and supports a homegrown state-of-the-art learning management system that provides easy access to curricula written by experienced instructors. NALI and its instructors hold various approvals, certifications, and memberships from private organizations, non-profits, and government bodies resulting in its classes being widely recognized and accepted. Hundreds of thousands of students have completed NALI classes to fulfill legal or court-ordered requirements, satisfy workplace compliance and continuing professional education requirements, student/student-athlete training, and personal development. In addition, thousands of referral partners utilize our free, comprehensive Partner Dashboard to refer students, track course progress, retrieve documents, and confirm certificate authenticity and validity. North American Learning Institute NALI and its instructors hold various approvals, certifications, and memberships from private organizations, non-profits, and government bodies resulting in its classes being widely recognized and accepted. Hundreds of thousands of students have completed NALI classes to fulfill legal or court-ordered requirements, satisfy workplace compliance and continuing professional education requirements, student/student-athlete training, and personal development. In addition, thousands of referral partners utilize our free, comprehensive Partner Dashboard to refer students, track course progress, retrieve documents, and confirm certificate authenticity and validity.

North American Learning Institute (NALI) is committed to providing our students with the absolute best in distance learning. We offer over 35+ quality courses to help satisfy legal orders and employer workforce compliance requirements both in the US and Canada. We're helping to define the future of online education with effective and engaging tools for our students. As the global pandemic drives educators to seek out new solutions for better remote learning, NALI continues to experience significant growth. We're seeking talented and motivated individuals to help us meet the increasing needs of the students and referral partners we serve.

As a work from home Customer Service Representative at NALI, you’ll be NALI's front-line team member that’s focused on helping guide our students toward success with direct interaction via text, email, and (sometimes by phone). You are the face of NALI to every student and referral partner who works with you. This role gives you the unique opportunity to have a daily positive impact on our students and clients.

We’re Looking For Someone With These Skills:

• A positive, empathetic and professional tone and attitude toward students/clients and team members at all times
• Must be available to work nights, weekends and holidays.
• Experience in sales or retention
• Effective communication skills that help de-escalate while problem solving
• The ability to work with multiple screens and programs open to help resolve student issues

To succeed in this role, you should have the following skills and experience:

• High School diploma or GED required, college degree or courses a plus Fluent English language required
• additional languages a plus
• 3 plus years of customer service experience preferably email/chat/text experience
• Strong work ethic with proven dependability.
• Fast pace work environment
• Ability to quickly learn new applications and processes.
• Strong verbal and written communication skills with the ability to communicate effectively by email,text (and phone).
• Solid computer/internet/keyboarding skills with high speed internet
• Ability to accurately type information Strong analytical and problem-solving skills, including active listening skills and the ability to gather information in a fast-paced environment
• Demonstrated passionate customer focus with desire to delight the student/client

You are...

• Empathetic - you listen intently to what affects people and put yourself in their shoes.
• Friendly - you are someone who stays genuine when having interaction with others.
• Patient - you don't cut people off during a conversation, so that you make others feel heard and equally important.
• Tech-Savvy - you can quickly pick up how things work and learn new technologies with ease.
• Attentive - you pay attention to what's being needed, and proactively get involved
• Live in the Orlando Area to be able to train for 1-2 weeks before moving to remote

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Work from home

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift
• Split shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

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