Job description

Responsibilities:

• Be the main point of contact for customer returns
• Respond to customer request for quotations in a timely manner
• Understand the value of products and provide customers with proper pricing of repairs or recommendations to purchase new product
• Provide product, service, or equipment technical and engineering information by answering customer questions and requests
• Validate customer purchase order accuracy (price, lead time, etc.)
• Enter sales orders based on customer purchase orders
• Track Repair Station sales and report to each Business Unit Manager
• Generate and maintain Repair Station price lists
• Manage customer scorecards for quality and delivery for repairs and warranty
• Issue Returned Material Authorization numbers and ensure shipment of RMA material back to USCS
• Manage inventory for Repair Station spare parts
• Review backlog for accuracy of the repair and warranty sales orders
• Liaise with the appropriate personnel within the logistics chain to organize and expedite incoming and outgoing shipments of repair orders.
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
• Contribute to effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to the issues; recommending options and courses of action; implementing directives.

Qualifications:

• 2-year college degree and 3-5 years minimum related experience and/or training.
• Strategic thinker, strong analytical skills, able to synthesize considerable and complex data.
• Experience in utilizing spreadsheets and ERP systems
• Strong PC skills (Excel, PowerPoint, Word, Project, Access, Minitab)
• Aerospace or Industrial experience preferred
• Commitment to company values and ethics.
• Strong judgement and decision making.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Goldsboro, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• FAA Part 145: 1 year (Preferred)
• Oracle: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person

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