There’s never been a better time to join United Living Property Services; we’re a thriving business in active growth mode and we are currently recruiting a Resident Liaison Officer to join our Property Services Team in Snodland. This is a fantastic opportunity if you are looking for a long-term career opportunity for a Main Contractor where you’ll be supported to develop your existing skills and build your future in an industry-leading organisation.

Our teams work in long-term partnership with some of the biggest housing associations in the country, providing essential repairs and maintenance works to customers in their own homes. As a Resident Liaison Officer you will make an immediate impact from day 1, and will utilise your previous experience which contribute to the £15m annual turnover of an actively expanding part of our business.

For this position in Snodland the overall aim is to improve the energy performance of social rented homes

Day to day responsibilities within this role will include:

• Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc.
• Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme.
• To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.

Experience

• Minimum of 4 GCSEs Grade C or above to include Maths and English.
• NVQ in Customer Care.
• Over 2 years’ experience in a customer service role, or similar.
• T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.
• Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.
• Team player, but also comfortable working alone.
• Understands the need for respect, sensitivity and discretion in a public facing role.
• A valid driving licence.
• Experience of Housing and/or Planned Maintenance – desirable,
• Some flexibility of working hours may be required (evening meetings).
• Self-Motivated, enthusiastic and calm under pressure.

Apply today for immediate interview.