JOB DESCRIPTION

JOB TITLE: Response Steward
DEPARTMENT: Operations
REPORTS TO: Response Team Manager
LOCATION: Molineux Stadium
HOURS: Casual working hours
DATE: Dec 2021

To be considered for the role please completed the Steward Application Form and Diversity
Monitoring Form below and email to stadium@wolves.co.uk -

GENERAL STEWARD APPLICATION FORM
DIVERSITY MONITORING FORM

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for
success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts
one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the
country’s most successful sides in the fifties and sixties. During a two decade spell the Black
Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back among football’s European elite, but this time we will
compete as a sports and entertainment business across multiple brand verticals.
As a challenger club, Wolves dare to be different, which is why creating world class propositions in
Esports, Motor Racing, Fashion and Music are all part of our ambitious plans.

At Wolves, we don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.

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Job purpose

Responding to and dealing with incidents. Response stewards are expected to be involved in dealing
with incidents within and outside the stadium, including the licensed areas of the stadium. This
team of stewards will be a specialist team to deal with conflict, disorder and breaches of the ground
regulations including searching and ejecting spectators. They will have had additional training in
conflict management over and above that given to other stewards.

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Key responsibilities

• To attend briefing sessions.

• To understand the requirements of the safety certificate and ground regulations and ensure

that they are met at all times

• To be responsible for the safety and comfort of spectators within a designated area at all

times.

• To carry out all instructions given by the Safety Officer, either directly or through a supervisor.

• Liaise with supervisors and other specialist stewards before, during, and after each event.

• Assist in the identification of spectators who are banned from the ground or who do not

possess tickets at all ticket matches or who are in possession of forged tickets.

• Assist in dealing with of breaches of ground regulations.

• Carry out ejections for breaches of ground regulations in accordance with Club procedures.

• Prevent entry to the stadium of those spectators without a valid ticket, those that are banned

from the stadium, those in breach of ground regulations and / or those in breach of specific
legislation.

• Immediately respond as directed the Safety Officer to deal with incidents as required.

• Ensure that gangways and exit / evacuation routes are kept clear.

• Assist in the diversion of spectators to other parts of the ground including the closing of

turnstiles when the capacity for any area is about to be reached.

• Identify and investigate any incident or occurrence among spectators, reporting their findings

to a supervisor.

• Know the location of and be able to operate effectively the fire-fighting equipment at the

ground.

• Know the location of the first aid room and any first aid equipment kept elsewhere in the

stadium.

• Be fully conversant with any methods or signals used to alert staff that an emergency has

arisen.

• Be capable of recognising potential fire hazards and suspect packages, reporting such findings

immediately to a supervisor, the Stand Manager or the Safety Officer.

• Comply promptly with any instruction given in an emergency by the Safety Officer, area

supervisor or a police officer.

• Remain at allocated post as instructed unless authorised or ordered to do otherwise by the

supervisor, area supervisor, the Safety Officer or a police officer.

• Report to the area supervisor or Safety Officer any damage or defect which is likely to pose a

threat to spectator safety, e.g. a damaged seat or barrier.

• Assist as required in the evacuation of the ground.

• Maintain a segregated areas all times.

• Report any issues promptly.

• Attend relevant role specific training as required.

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General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times
  

proximity to children and/or adults at risk). This means that the post-holder is required to apply
all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people.

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Person Specification
Job Title: Response Steward

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Desirable

• Awareness of safety and security

• Conversant with the methods or signals used to alert staff that an emergency has arisen

• Ability to recognise potential fire hazards
  

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Able to communicate in a manner which is clear and concise

• Can follow instruction and training in the expectations of the steward role and standards as outlined

in the Stewards Handbook

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Ability to remain calm under pressure

• Ability to identify a problem and resolve it in line with the training and guidance provided

• Maintain professional conduct at all times

• Ability to remain observant and vigilant at all times

• Understanding of how to work safely with children and/or adults at risk and uphold generally

accepted practice when working with those participants

• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

equality and diversity within Club

Experience: proven record of experience in a particular field, profession or specialism.

Desirable

• Experience of working in a similar role previously

• Experience of working with customers/ members of the public previously.
  

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