Job description

Margaritaville is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day.

Our Lodge is a blend of the islands’ carefree spirit and the welcoming ambiance of the mountains and offers guests upscale amenities and services. We offer an extensive pool recreation area, Fins Bar, pickleball courts, Fin City entertainment center, fire pit, children’s playground, and Barkaritaville Dog Park.

JOB OVERVIEW: Responsible for greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas by performing the following duties:

POSITION DESCRIPTION:

• Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
• Provides information and conversation while guests are waiting and being seated.
• Accommodates guests with special requests.
• Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
• Directs guests to proper holding/waiting area.
• Communicates effectively with all guests, co-workers and management.
• Maintains organization of host stand and keeps supplies stocked.
• Answers telephone calls and related questions.
• Maintains cleanliness around host stand area.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices and reports any accidents to management.
• Must be available weekends and holidays.
• Must be full time to qualify for benefits.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Referral program

Physical setting:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Pigeon Forge, TN 37863: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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