Job Summary

The Specialist for Restaurant Operations will serve as the Brand Champion for all Restaurant operations. They will work closely with specific franchise brands, TA Marketing, TA Food Service as well as Restaurant PCMs, site GMs and DMs to ensure all policies and procedures are followed and programs executed properly. Specialist will also work as the main site level representative for operational issues with specified franchise brands. Tasks will include providing support, training, and development for the operational management staff, ensuring the culture, and working environment is conducive to optimum Team Member productivity, and implementing changes to boost efficiency. They will work with the sites in an assigned region to ensure programs are in place and that each restaurant achieves maximum sales, margin dollars and EBITDA. He or she will work with company leaders to improve all aspects of the site/company restaurant and food service programs.

Duties and Responsibilities

• Serves as the brand champion and expert, ensuring brand integrity
• Plans, implements, and executes successful implementation of each specific brand’s monthly promotions at all restaurants within their region
• Represents the company and provides support as needed at various trade shows and conventions
• Provides feedback to Senior Management on programs and how to better execute
• Works in conjunction with TA and branded Marketing to properly plan and implement programs
• Utilizes category and consumer insights to identify growth opportunities and drive innovation in product development as well as marketing initiatives
• Monitors Team Member turnover and works with Site Management to develop retention strategies
• Monitors and ensures all training is on target
• Maintains contact with site managers through phone calls, emails, and virtual meetings as well as in person site visits
• Is knowledgeable and active in new restaurant system installations and programs
• Supports management team to achieve targeted EBITDA, sales, margin, and labor
• Monitor restaurant inventory levels
• As needed, assist the Loss Prevention Group in assignments
• Performs other duties as necessary to support the objectives of division and company

Qualifications

• Bachelor’s Degree or relevant and recent work experience in the restaurant industry
• 5+ years of experience in retail/marketing
• Proficient with Microsoft Excel/Power Point/Word
• Demonstrated ability to successfully implement programs
• Willingness to travel and holds a valid driver’s license with acceptable driving record
• Able to lead team members without having direct management responsibilities
• Proficient in planning and analytical skills to create positive financial results always. (e.g., understanding the calculations on the P &L, coverage ratio, budget & expense reports, and teaching team members to under the same.)
• Stays current with industry “best practices” by bench marking competitors, reading convenience store periodicals
• Exhibits excellent verbal and written communication skills and delivers information clearly and accurately in individual and group settings

Pay Range
$0.00 - 0.00 annually

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.