Job description

The Company:

Wild Rose Foods is a privately held, family owned company, leading the way in utilizing a vertically integrated farm to table business model. Our organic dairy, poultry, cattle, and other farms operations, and creameries are the primary source of high-quality food products sold in our stores.

Wild Rose Foods founder Chuck Eggert is a business leader with a history of entrepreneurial successes in both grocery and consumer product branded development, manufacturing, and distribution. The Keystone enterprise is Chuck’s new endeavor that combines his past successes into a farm to table vertically integrated business model.

Wild Rose Foods provides personnel and management services to several affiliated entities including Basics Market, Rock Ridge Farms, Mayfield Farm, Willamette Valley Cheese Company, and Aurora Organic Poultry Farms (collectively “Keystone & Affiliates”). The businesses of Keystone & Affiliates include retail store operations, dairy and poultry farms, creameries, and food innovation and development of new food products. We are a new, exciting start-up business that is growing rapidly.

For more information about our retail store operations and how they tie in to our farms, please visit https://basicsmarket.com/

Wild Rose Foods Mission:

We are conscious of our impact on others. We endeavor to create an environment where we use our unique gifts to support the health and well being of our community and environment. Our commitment is beyond growth and profits; it is based upon our respect for ourselves and others, measured by our ability to make people smile.

Integrity - Always act in the best interest of our employees, customers and community.

Innovation - Cultivate an environment that develops and innovative products and solutions.

Quality – Produce the highest quality products in our categories and deliver exceptional service to our customers.

Accountability - Set measurable goals and hold each other accountable through regular performance monitoring.

The Position:

We are growing and we are looking for energetic candidates who enjoy working in a dynamic environment! The Retail Clerk is responsible for building connections with the public and interested in the local food economy, nutrition and building their retail work experience. The position will focus on assisting our customers by providing information about products, answering customer questions, and supporting our various departments within the location. Utilize previous retail experience along with a commitment to providing customers with an exceptional service experience.

Primary Responsibilities

• Provides exceptional customer service through sampling, informing, listening and engaging with our customers.
• Assists in maintaining retail floor, exterior property and back room conditions, ensuring a positive and safe customer experience.
• Works in and supports all departments within the store including Meat, Grocery, Cashiering, Produce and Café.
• Maintains a clean and organized sales floor.
• Builds and takes down displays, product rotation and receiving.
• Follows all food and work safety guidelines.

Additional Position-Specific Responsibilities

• Completes customer special orders thoroughly and provides follow-through as needed.
• Handles damaged and spoiled product according to company policy.
• Maintains the organization, rotation and cleanliness of customer facing and back stock areas.

Customer Service Responsibilities

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer.

Facilities, Sanitation, Work Safety and Food Safety Responsibilities

• Adheres to work and food safety policies set forth by the company and regulatory agencies.
• Performs janitorial tasks in compliance with sanitation standards established by store policy and state and local health departments. Contributes to store cleanliness.
• Maintains equipment, informs store/department management of any problems.
• Reports all safety concerns and work-related injuries to management.
• Frequent handwashing is required.

General Responsibilities

• Actively contributes to a positive and supportive work environment.
• Gives and receives feedback in a constructive manner. Responds to feedback in order to improve performance.
• Speaks up. Shares ideas and feedback that contributes to success of store and company.
• Conserves company resources. Works in a manner consistent with company Vision, Mission and Values and sustainability program.
• Observes all company rules and policies.
• Performs other duties and tasks as assigned.

Education and Qualification Requirements

• GED or equivalent High School Diploma, college degree preferred.
• 1-year retail experience.
• Valid Food Handlers Certification or must acquire within 30 days of hire.

Knowledge, Skills & Ability Requirements

• Friendly and customer service oriented, with an interest in food and cooking.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change.
• Demonstrates ability to multi-task and manage own time. Able to adjust priorities, productivity, efficiency and speed based on needs and conditions of department.
• Self-motivated and able to work independently, as well as cooperatively within a team.
• Understands and can consistently follow through on verbal and written directions.
• Able to interact with the general public and some special needs and persons, coworkers and the public.
• Basic math and computation skills required.
• Skills to plan, prioritize and delegate work.
• Skills to work independently, effectively manage own time and multi-task in a fast-paced environment.
• Skills to adapt to the shifting priorities and needs of a retail environment.
• Skills to exercise good judgment at all times.
• Self-motivated, with high attention to detail, quality and presentation.
• Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.
• Skills to read, understand and follow through on verbal and written instructions.
• Ability to maintain a flexible schedule in order to meet needs of the department.
• Ability to reliably meet required work schedule and adhere to company attendance policy.

Job Type: Part-time

Benefits:

• Employee discount
• Paid time off

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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