Job description
Equal Opportunity Employer M/F/Veteran/Disabled
If you need assistance in applying for this or any other open position, please contact 606-789-4001 or email humanresource@wercitizens.bank.
If you need assistance in applying for this or any other open position, please contact 606-789-4001 or email humanresource@wercitizens.bank.
SUMMARY
This position verifies, compiles and prepares loan documents for consumer loans and residential mortgage requests in accordance with regulatory guidelines, bank policies and procedures. The Retail Lending Support Specialist ensures that documents are prepared in accordance to the applicable underwriting/regulatory requirements and effectively communicates on an ongoing basis with Loan Officers and Credit Operations. This position is responsible for accurately balancing and preparing general ledger tickets for new loans.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Works closely and effectively with all parties involved in the loan process including but not limited to retail lenders, credit operations staff, title companies, vendors, etc., to ensure a smooth and efficient process.
- Reviews loan application file to verify that application data is complete and meets established requirements. Verifies, compiles and processes consumer and mortgage loan documents ensuring timely and accurate input of required information to the processing system.
- Contacts retail lender to discuss any questionable or missing items necessary to process the request.
- Submits mortgage loan application file to lead underwriter for underwriting approval.
- Monitor assigned mortgages daily to ensure loan conditions are satisfied and cleared in a timely manner.
- Effectively communicate (verbally and in writing) with retail lenders regarding the status of each loan.
- Order services such as title work, flood determinations, verification of employment (VOE), etc.
- Prepares and submits complete loan documentation to the loan officer for loan closing.
- Completes general ledger tickets accurately as required to post the loan to the system.
- Generates and mails adverse action notices to applicants in timely and compliant manner.
- Records data on status of loans, including number of new applications and loans approved, canceled, or denied, using computer.
- Uses reference manuals, training tools, established policies and procedures provided by management along with the knowledge of the on-line system to correctly input/process data.
- Assist supervisor on the development of training materials, workflow procedures and various projects as needed.
- Responsible for notifying supervisor of trends relating to errors.
- Assists in ensuring the Bank is in compliance with bank policy and all regulatory requirements.
- Works with management in creating efficiencies and making the department more effective.
- Cross trains with and backs up other loan processors within the department.
- May act as backup loan software system administrator for the various types of software used within the department.
- Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must possess the ability to multitask and transition between tasks frequently and work independently under the direction of their Supervisor and/or Manager. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Up to 24 months of education or training beyond the high school level or two to three years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as deeds, title insurance commitments, title opinions, affidavits, liens, regulatory guidelines and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, attorneys, paralegals and/or employees.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide using whole numbers, and decimals. Ability to compute rate, ratio and percent.
REASONING ABILITY
Ability to carry out written or oral instructions. Ability to deal with problems involving complex variables in changing situations. Must be able to interpret laws and regulations and apply those to varying situations.
OTHER SKILLS AND ABILITIES
Ability to use a personal computer to perform tasks such as word processing, creating a spreadsheet or creating a database. Software proficiencies include Microsoft Excel and Word, LaserPro (Consumer Loans) and Mortgagebot (Residential Mortgage Loans).
Note: Software packages change; the important thing is that the incumbent be adaptable enough to learn the required software relevant to the tasks at hand at any given time.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk; reach and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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