Job description

-Community Outreach and Marketing
-Customer Service
-Team Mentorship
-Outdoor Product Knowledge
-Sustainability

CLOTHING FOR POSITIVE CHANGE (C4PC)

From the farm to the factory to our closets, we all have an opportunity to create positive change through clothing as we work to fundamentally change the way clothing is made.

Consider prAna, where you can transcend the current trends and demand more from your wardrobe and your employer; where you can help an enthusiastic and loyal audience celebrate the outdoors and their own unique style; and where you can help lessen our impact on the planet and its people every day.

Overview of the Position:

The Supervisor is a key part of our retail management team. Assists store leadership to deliver exceptional brand and customer experiences, drives store sales, and increases profitability. Assists in executing prAna marketing and promotional directives that will increase sales and grow our existing customer base. In addition to the primary focus on sales and service, the Supervisor opens and/or closes the store on assigned shifts and may have assigned responsibilities related to store operations that fall into the categories of product, store environment, and marketing. In the absence of the Store Manager and Assistant Store Manager, the Supervisor is responsible for management of the store and the team. Helps maintain high store standards and conditions while fostering a positive, inclusive environment.

Essential Functions and Responsibilities:

• Deliver helpful, knowledgeable, and friendly service in person and other means such as phone or mobile devices, as per the prAna service standards.
• Oversees sales floor operations and gives direction to the team to best serve our customers.
• Gives clear, direct, and timely coaching feedback and communicates observations to the Manager.
• Sets a positive example for the team and keeps the sales associates motivated and encouraged.
• Is responsible for one or more Division of Responsibilities (DOR’s) within the store.
• Handles all customer concerns or staff concerns with poise and with a respectful demeanor.
• Takes initiative to address issues that may arise during shifts and follows all prAna guidelines when rectifying them
• Store opening / closing duties involving cash handling, setting alarms, and follows all prAna safety & security guidelines while on shift
• Welcomes prAna customers entering the store and provides a warm, genuine demeanor when interacting with them.
• Assist customers with finding merchandise and goes above and beyond to create an exceptional shopping experience; recommend product that may satisfy their needs.
• Assist customers with special orders, exchanges, returns and in-store orders from prAna.com
• Proficient use of our prAna POS system for sales transactions.
• Displays a clear understanding of the prAna product line, participates in product education modules/training, and enthusiastically informs our customers about our apparel and accessories.
• Assists with inventory cycle counts, order processing, and stock room organization
• Assists the Management team with weekly housekeeping tasks to maintain a clean and organized store (windows, floors, dusting)
• Follows inventory control and loss prevention procedures.
• Assists with merchandising, floor resets, and visual merchandising directives to elevate the customer experience.
• Ability to follow all safety and security protocols and always operate within these guidelines.

Education and Experience Requirements:

• 1-3 years of leadership/management experience required. Retail sales or customer service experience in specialty retail, active, or outdoor apparel a plus.
• Marketing/Community engagement experience a plus.
• Effective communication skills; able to exchange ideas and information with store leadership team, associates and consumers
• High School diploma or equivalent required
• Must be at least 18 years old.

Job Conditions

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Availability to work a flexible, often changing retail schedule to support needs of the business which may change seasonally and in response to business trends or forecasts, including weekends and evenings.
• Occasionally requires ability to remain stationary.
• Constantly requires ability to move about the store, communicate with others (customers / co-workers) to exchange information.
• Frequently adjust / move items weighing up to 40lbs.
• Detailed physical requirements document on file

Here’s what’s in it for you!

• Life/Work balance – this is a core value at prAna, we want you to have life/work balance so you can be your best self at home and work. We offer flexible work schedules because we believe in Life/Work balance.
• Generous product discounts on prAna and Columbia Sportswear family of brands: Columbia, Mountain Hardwear, and SOREL
• Gift Card to purchase product
• Option to participate in 401(K) program.
• Medical/Dental/Vision insurance coverage available.

Pay Range: $18.70 - $26.93

Expected Pay Range for Hire: $18.70 - $24.19

*Pay decisions are determined by multiple factors, including what the market is paying a candidate's capabilities and skills, years of experience, and internal equity.

Employee Conduct:

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

This job description is not intended to be a comprehensive list of duties and responsibilities but constitutes a general definition of the position’s scope and function in the company. Duties and responsibilities may change without notice.

At prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity. military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.

We create versatile, stylish, and sustainable clothing and accessories that you can wear during every activity, every adventure, every day. How do we know? Because we base our designs on our own experiences. You see we’re more than makers, we’re doers—yogis, climbers, and world travelers—and we use our knowledge to make adventurous, free-spirited clothes that look good and play hard.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $18.70 - $26.93 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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