Job description

• Closing Date: 03/27/2023
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-AFSCME
• Division/Unit: Collection Division / Various Units
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $20.47 - $28.93 / hourly; $42,741 - $60,405 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 207 - Technical/AFSCME
• Work Area: Collection Division
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

This posting may be used to fill multiple vacancies. Full time telework eligible. In person home office located at Stassen in St. Paul. Teleworking employees are required to live in Minnesota or a bordering state in a county along the Minnesota state line.

Come be a part of the Collection Division at the Minnesota Department of Revenue, working together to fund Minnesota’s future. Our mission in the Collection Division is to provide quality service to all customers, collect debt, promote compliance, and serve customers with efficiency, fairness, respect, and integrity.

The Revenue Collection Officer 1 position is responsible for providing customer service to the taxpayers of Minnesota to ensure voluntary compliance with Minnesota tax law. This position applies knowledge of tax laws and collection policies to secure the payment of delinquent taxes by telephone and mail following specific precedents and diversified procedures.

This position will spend the majority of their day handling incoming or making outgoing phone calls to customers, processing customer correspondence, and reviewing cases in worklists. The best candidates for this position will have excellent customer service and phone skills.

Qualifications

You must apply through our career website to be considered.

https://careers.mn.gov/psp/mnjob/MNCAREERS/HRCR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1001&JobOpeningId=64128&PostingSeq=1

OR

Visit our website, http://www.mn.gov/careers, and search for job id number 64128

Minimum Qualifications

• One (1) year of customer service experience.
• Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge.
• Experience in problem solving.
• Experience in collaborating with teams.

Preferred Qualifications

• Experience providing customer service over the phone.
• Experience in using multiple computer applications to complete job duties.
• Experience in understanding and applying laws, policies, procedures, or regulations.
• Experience with explaining policies, regulations, and procedures to customers.
• Experience in working with customers of diverse backgrounds.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Application Details

How to Apply

You must apply through our career website to be considered.

https://careers.mn.gov/psp/mnjob/MNCAREERS/HRCR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1001&JobOpeningId=64128&PostingSeq=1

OR

Visit our website, http://www.mn.gov/careers, and search for job id number 64128

If you have questions about applying for jobs, contact the job information line at 651-259-3637or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Derreck Wyatt at Derreck.Wyatt@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Morgan Schieffer at morgan.schieffer@state.mn.us.

If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at revenue.eai@state.mn.us.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Job Type: Full-time

Pay: $20.47 - $28.93 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: Hybrid remote in Saint Paul, MN 55146

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