Lifepoint Health has an opportunity for a Revenue Cycle Provisioning Analyst - Remote. The Revenue Cycle Provisioning Analyst is responsible for the creation, modification, and termination of access for various applications across the enterprise following Information Security policies inclusive of, but not limited to, MedHost, Meditech, Paragon, and Sunrise revenue cycle applications, payer websites, 3M, external claims systems and reporting systems. Manages and/or assists with assigned small to medium projects that may involve more than one facility.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Tasks or functions that are fundamental to the position include:

• Creates application accounts and granting appropriate access and termination to various applications in accordance with Information Security policies.
• Leads status calls each week with key markets and vendors to proactively meet SLA’s
• Coordinates with HSC, vendor(s), and local markets on access needs for systems as needed
• Leads solutions driven outcomes with revenue cycle end users and various departments when needed
• Acts as escalation resource for all requests falling outside of SLA or standards of service from all areas of the organization.
• Monitors ITSM queue to ensure requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, application teams or technical staff as necessary.
• Demonstrates basic understanding of networking fundamentals.
• Ability to work on multiple projects simultaneously, especially in a cross-functional environment.
• Knowledge and understanding of the customer’s business requirements with the ability to establish and maintain a high level of customer trust and confidence within the planning, design, and implementation process.
• Ability to assess, architect, and implement software to meet Corporate and ITS policy across multiple domains and multi-platform environments.
• Participates in the design and management of tools that monitor, detect, and report system security-related provisioning events.
• Working knowledge of Change Management processes and concepts.
• Partner with internal teams to ensure specifications and priorities are understood to drive completion.
• Navigates and communicates with C -suite level executives in clear, concise manner without technical jargon
• Trains and mentors new team members at the market and HSC level
• Designs and creates metrics-based reports from Service Now or other tools
• Creates and maintains documentation that is clear, concise, complete and easily understood by both customer support staff members and end users.
• Forms productive relationships with internal & external customers by listening, clarifying, and responding effectively. Responds to user problems, explains new technologies, and presents deliverables.
• Works with customers to develop new workflows that leverage applications capabilities
• Ability to manage 3rd part resources to accomplish small to medium sized projects.
• Successful facilitator/liaison within a team environment.
• Ability to assist in vendor management.
• Facilitates effective team interaction.
• Continually seeks opportunities to increase customer satisfaction.
• Collaborates with Team Leadership to effectively manage business stakeholder expectations.
• Ability to self-direct and maintain excellent project coordination and analytical skills.
• Regular and reliable attendance.
• Perform other duties as assigned

Additional Information:

Position serves both internal co-workers and external customers, clients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

SUPERVISORY RESPONSIBILITIES:

Not responsible for supervising employees.

BENEFITS:

At Lifepoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Associate Degree preferred

Experience: 2+ years of experience in one or more of the following areas: Revenue Cycle application support, Active Directory User Administration, desktop operating systems and utilities, desktop applications and software and electronic mail. Previous I/S customer support and/or security administration experience in large, multi-network, multi-domain environments.

Certifications: Security relevant training or certification helpful.

Minimum overnight travel (up to 10%) by land and/or air